Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
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Emmet Nusbaum

Chariton

Summary

Dynamic and results-driven financial services professional with over 6 years of experience at Wells Fargo. Experienced in driving operational excellence, ensuring customer satisfaction, and mitigating risk across underwriting, customer service, and financial operations. Skilled in effective stakeholder communication, process improvements, and data-driven solutions. Proficient in leveraging technology to optimize workflows and enhance the client experience. Holds a Bachelor of Science in Human Resources Management from Upper Iowa University and is dedicated to continuous learning and career development.

Overview

8
8
years of professional experience

Work History

Equipment Finance Customer Service Representative

Wells Fargo
11.2024 - Current
  • Serve as a key liaison for customers, providing comprehensive support for financial products and services within Commercial Banking Operations
  • Communicate and collaborate effectively with internal and external stakeholders to resolve complex issues, ensuring timely and satisfactory outcomes
  • Deliver training and mentorship to less experienced team members, promoting adherence to policies and procedures, and enhancing overall operational performance
  • Identify process improvement opportunities, proactively proposing solutions to optimize the customer experience and streamline workflows
  • Execute risk management strategies, ensuring all actions align with regulatory compliance, internal guidelines, and the company’s risk appetite
  • Utilize multiple computer systems and search tools to manage inquiries, provide program guidance, and assist customers in navigating applications

Technology Business Systems Consultant

Wells Fargo
10.2022 - 05.2023
  • Evaluated business challenges and developed automated solutions to enhance system efficiency and performance
  • Collaborated with cross-functional teams to support platform implementation and address post-launch issues, enabling seamless adoption of new tools and systems
  • Spearheaded functional testing to validate platform services, ensuring systems met business needs and customer expectations
  • Facilitated root cause analysis to address and resolve technical issues, minimizing disruption to business operations
  • Played a pivotal role in agile team environment developing and refining platform services, ensuring alignment with functional requirements and design standards

Consumer Loan Underwriter

Wells Fargo
06.2020 - 10.2022
  • Assessed credit applications, collateral valuations, and credit bureau reports to determine customer capacity to support future payments, effectively mitigating risk
  • Managed a high-volume underwriting pipeline, navigating multiple systems and applications to meet deadlines and ensure compliance with regulatory standards
  • Demonstrated technical acumen by troubleshooting and resolving interconnectivity issues with underwriting tools, improving operational efficiency
  • Adhered to CFPB industry and government guidelines, ensuring policy compliance and risk management in manual underwriting reviews

Equipment Finance Account Service Representative

Wells Fargo
08.2018 - 06.2020
  • Onboarded new and existing clients, streamlining account setup to promote smooth transitions and a positive customer experience
  • Conducted in-depth analysis of customer issues, making informed decisions to resolve account challenges and improve satisfaction
  • Balanced risk and compliance obligations, ensuring all actions aligned with customer risk appetites and regulatory requirements
  • Supported financing and leasing transactions for equipment manufacturers, distributors, and direct-to-market providers
  • Processed payments via IVR, ensuring financial accuracy and maintaining a high level of customer service

Inbound Sales Specialist

Wells Fargo
03.2017 - 08.2018
  • Proactively engaged prospective and existing customers through outbound sales calls, identifying needs and providing tailored financial solutions
  • Assessed customer creditworthiness and financial fitness, guiding them through the homebuying process and supporting pre-approvals and pre-qualifications
  • Leveraged technical knowledge to assist customers in navigating systems and resolving technical challenges
  • Demonstrated exceptional performance as a top-producing sales specialist, earning the “Best Balance Employee” award in May 2018

Education

Bachelor of Science (BS) - Human Resource Management

Upper Iowa University

Associate of Science (AS) -

Des Moines Area Community College

Skills

  • Customer Experience
  • Risk Management
  • Compliance & Governance
  • Financial Analysis
  • Cross-Functional Collaboration
  • Process Improvement
  • Policy Adherence
  • Technical Support
  • Agile Methodologies
  • Problem Solving
  • Negotiation
  • Leadership & Mentoring
  • Proprietary Business Applications
  • CRM
  • JIRA
  • ServiceNow
  • IVR
  • Workday
  • Agile Workflows
  • User Acceptance Testing (UAT)
  • Functional Testing
  • Meeting Facilitation
  • Microsoft Office Suite
  • Excel
  • Word
  • PowerPoint
  • Outlook

Professional Development

  • Wells Fargo DE&I Mentorship Program, 05/01/22, 01/31/23, Developed leadership skills, critical thinking, and social intelligence to enhance career development.
  • LinkedIn Learning – Human Resources Foundations

Timeline

Equipment Finance Customer Service Representative

Wells Fargo
11.2024 - Current

Technology Business Systems Consultant

Wells Fargo
10.2022 - 05.2023

Consumer Loan Underwriter

Wells Fargo
06.2020 - 10.2022

Equipment Finance Account Service Representative

Wells Fargo
08.2018 - 06.2020

Inbound Sales Specialist

Wells Fargo
03.2017 - 08.2018

Bachelor of Science (BS) - Human Resource Management

Upper Iowa University

Associate of Science (AS) -

Des Moines Area Community College

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Emmet Nusbaum