Emmett Price
Lebanon,PA
Summary
Accomplished Operations Manager with a proven track record at First Watch Daytime Cafe, enhancing customer satisfaction and streamlining operations for increased profit. Expert in menu development and relationship building, I excel in leading teams to exceed quality standards and financial goals. Skilled in food presentation and fostering team agility, my leadership drives operational excellence and memorable dining experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Truck Manager
Harrisburg Beach Club LLC
03.2024 - Current
- Planned daily menus and prepped food for service.
- Assisted food prep and assembly on line and served [Number] customers per day.
- Monitored expenditures and identified areas to maximize budget and minimize costs.
- Greeted customers, answered menu questions and responded to complaints.
- Accepted orders and packed food for takeout and delivery.
- Trained food truck employees to follow established safety and hygiene standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
Manager
Ruby Tuesday
02.2023 - 04.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Operations Manager
First Watch Daytime Cafe
02.2019 - 04.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
Head Chef
Londonderry Village
02.2017 - 10.2018
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Hired, managed, and trained kitchen staff.
- Created recipes and prepared advanced dishes.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Manager and Corporate Trainer
Longhorn Steakhouse
11.2008 - 04.2016
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Carlisle Area High School
Carlisle, PA06.2001
Skills
- Menu development
- Allergy awareness
- Food presentation
- Social Media Promotion
- Employee Scheduling
- Permit acquisition
- Food Preparation
- Waste Reduction
- Supply Ordering
- Sanitation Procedures
- Scheduling Staff
- Quality Assurance
- Money Handling
- Expense Tracking
- Relationship Building
Certification
Serve safe
Timeline
Food Truck Manager
Harrisburg Beach Club LLC
03.2024 - Current
Manager
Ruby Tuesday
02.2023 - 04.2024
Operations Manager
First Watch Daytime Cafe
02.2019 - 04.2020
Head Chef
Londonderry Village
02.2017 - 10.2018
Manager and Corporate Trainer
Longhorn Steakhouse
11.2008 - 04.2016
High School Diploma -
Carlisle Area High School
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