Summary
Overview
Work History
Education
Skills
Timeline
Generic

EMMETT REFFELL

Cisco Certified Network Associate
Katy,TX

Summary

Meticulous System Administrator with experience in all system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.

Overview

8
8
years of professional experience

Work History

System Administrator

Airways Services
Houston, Tx
09.2020 - Current
  • Install and configure network equipment to update and fix hardware or software issues
  • Update virus protection software to keep data and communications safe
  • Monitor computer systems to improve network performance for computer systems and networks
  • Communicate networking issues to other employees and management
  • Fixing software and hardware configuration issues for end-users on-demand or to inspect systems
  • Maintain computers networks and systems including software, mainframes, VPNs, ROUTERS, and other physical hardware.
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Kept software licenses current for computers and mobile devices.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

Network Administrator

ADT Security Services
Houston, TX
01.2020 - 09.2020
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions
  • Provides documentation and technical specifications to IT staff for planning and implementing new or upgrade of IT infrastructure
  • Lead desktop and helpdesk support efforts
  • Making sure all desktop applications, workstations, and related equipment problems are resolved in a tinner with limited disruptions.
  • Applied knowledge of computing systems and software structure.
  • Verified system functionality and backup for network-related equipment.
  • Collaborated with associates in both technical and non-technical contexts.
  • Developed and refined build process and configurations, and contributed to network automation.
  • Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
  • Prepared trouble resolution and analysis, project status, equipment reports.
  • Worked closely with network support team for operational support, tasks and projects.

Installation Technician

Run Energy
Oklahoma
04.2016 - 10.2019
  • Performed troubleshooting on GE 1.5, 2.0 MW (80-90mm) towers, Vestas V80, V90 and V117 LOTO
  • Performed Servicing and Maintenance
  • Working knowledge of the installation manual and procedures
  • Inspected foundation studs, grounds, mark studs
  • Worked on VESTAS V90- 2.0mw platform to perform breaking
  • Performed semi-annual and annual maintenance and services including Torque and Tensioning, drivetrain, Gearbox bolts, generator, and feet bolts

Level III Customer Support Technician

Comcast/Xfinity
Houston, TX
08.2014 - 03.2016
  • Responsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities
  • Completed associated paperwork with each work order in a timely manner
  • Ensured all details of the work were recorded for entry in the customer's account
  • Performed server and network troubleshooting as directed
  • Monitored and repaired Server
  • Performed tests to identify and fix errors in computer networks including LAN and WAN
  • Supported users who had issues with hardware and software
  • Installed or updated required hardware and software and recommended computer products or equipment to improve company productivity
  • Worked with Window 2003 server, connected switches, routers, and provided Firewall Support

Education

Associate of Applied Science - CICSO

Houston Community College
Houston, Tx
12.2022

Skills

  • Data Backups
  • Software Management
  • Performance Monitoring and Optimization
  • Network Security
  • User Support
  • Hardware Installation
  • Virus Protection
  • Hardware Knowledge
  • Switches and Routers
  • VPN Configurations
  • Infrastructure Updates
  • Computer Operating Systems

Timeline

System Administrator

Airways Services
09.2020 - Current

Network Administrator

ADT Security Services
01.2020 - 09.2020

Installation Technician

Run Energy
04.2016 - 10.2019

Level III Customer Support Technician

Comcast/Xfinity
08.2014 - 03.2016

Associate of Applied Science - CICSO

Houston Community College

Similar Profiles

CREATE PROFILE
EMMETT REFFELLCisco Certified Network Associate