Emmett Tzeris
Powell
Summary
Driven and resourceful administrative professional with 2+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
9
9
years of professional experience
Work History
Executive Assistant & Mgr. of Admin. Svcs.
Easterseals Central And Southeast Ohio
05.2022 - Current
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Customer Service Representative
KEMBA Financial Credit Union
07.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Shopper
Instacart
03.2019 - 03.2022
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Developed strong working relationships with store employees, facilitating efficient navigation and item location.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Handled complex transactions accurately, processing payments securely using the Instacart platform.
Customer Service Representative
JPMorgan Chase
03.2018 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
WesBanco Bank, Inc.
08.2014 - 02.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
Hooksett, NH10.2025
Skills
- Sorting and Labeling
- Social Media Knowledge
- Conflict Management
- Microsoft Office
- Excel Spreadsheets
- Employee Training
- Business Correspondence
- Meeting Agendas and Minutes
- Information Confidentiality
- Schedule Planning
- Board of Directors Support
- Executive Support
Timeline
Executive Assistant & Mgr. of Admin. Svcs.
Easterseals Central And Southeast Ohio
05.2022 - Current
Customer Service Representative
KEMBA Financial Credit Union
07.2021 - 02.2022
Shopper
Instacart
03.2019 - 03.2022
Customer Service Representative
JPMorgan Chase
03.2018 - 03.2020
Customer Service Representative
WesBanco Bank, Inc.
08.2014 - 02.2017
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
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