Emmett Wilder
Spring,TX
Summary
Dedicated and adaptable professional with a strong background in military communications and fast-paced retail environments. Experienced as a 25U Signal Support Systems Specialist, proficient in troubleshooting technical systems, establishing secure communications, and maintaining organization under pressure while leading and training teams. Demonstrated ability to enhance efficiency, deliver exceptional customer service, and foster teamwork in roles with Best Buy’s Flex team. Committed to leveraging strong technical problem-solving skills, reliability, and a solid work ethic in a civilian role that offers opportunities for growth and meaningful contributions.
Overview
3
3
years of professional experience
Work History
Signal Support Specialist (25U)
US Army National Guard
400 36th St, Augusta, GA 30905
02.2025 - 09.2025
- Managed installation and maintenance of communication systems to ensure operational readiness.
- Conducted troubleshooting of signal equipment, enhancing system reliability and performance.
- Collaborated with team members to optimize signal support processes and improve communication efficiency.
- Provided training on signal equipment operation, fostering skill development among junior personnel.
Technical Sales Representative
Best Buy
1550 Lake Woodlands Dr, The Woodlands, TX 77380
08.2022 - 12.2024
- Educated customers on product features, benefits, and usage to enhance purchasing decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved customer inquiries and complaints effectively to strengthen satisfaction and loyalty.
- Collaborated with team members to achieve sales targets through strategic product placement.
- Increased sales by offering advice on purchases and promoting additional products.
- Resolved average of 300 customer issues per month through active communication and dedicated research skills.
Education
High School Diploma -
Klein Collins High School
20811 Ella Blvd05-2023
SKILL & AWARDS
- Attention to Detail / High Accountability
- Problem Solving in High-Stress Environments
- Technical Training & Mentoring Junior Personnel
- Time Management & Task Prioritization
- Adaptability / Learning New Tech Quickly
- Clear Communication (between technical and non-technical personnel)
- Best Buy Awards - #1 Front End Sales and warranty attachment rate.
Timeline
Signal Support Specialist (25U)
US Army National Guard
02.2025 - 09.2025
Technical Sales Representative
Best Buy
08.2022 - 12.2024
High School Diploma -
Klein Collins High School