Emmett Yancey
Technical Sales/Management
Leesburg,FL
Summary
Dynamic professional with extensive experience in technical support and sales strategy development. Proven track record in enhancing customer retention and executing successful projects across various industries. Specialized in solution selling, customer relationship management, and technical presentations, leading to increased productivity and efficiency. Strong problem-solving and communication skills ensure effective client interactions and project outcomes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
30
30
years of professional experience
2
2
Certifications
Work History
Technical Solutions Consultant
United Rentals
Orlando, Florida
03.2023 - Current
- Provided prompt technical support for equipment rentals, resolving customer inquiries swiftly.
- Collaborated with clients to identify optimal rental solutions and services.
- Coordinated with cross-functional teams to ensure successful project execution.
- Managed documentation for equipment specifications and rental agreements with efficiency.
- Facilitated troubleshooting sessions to address technical issues effectively.
- Developed comprehensive technical documentation, including user manuals and process flows.
- Trained customers on tailored product usage to enhance satisfaction.
- Researched potential customers to uncover new business opportunities.
Business Development Manager/Marine
Nixon Power
Brentwood, Tennessee
10.2021 - 03.2023
- Conducted market research to identify new business opportunities and trends.
- Developed and implemented strategies to increase sales and market share.
- Managed client accounts, ensuring satisfaction and retention through consistent communication.
- Presented product solutions to clients, emphasizing benefits and value propositions.
- Negotiated contracts with clients, securing mutually beneficial terms.
- Facilitated networking events to promote services and strengthen industry relationships.
- Maintained a comprehensive database of existing customers and prospective leads.
- Generated leads and capitalized on business opportunities to enhance revenue generation.
Marine Sales/Project Manager
W.W. Williams
Savannah, Georgia
03.2021 - 10.2021
- Analyzed market trends to identify opportunities for new sales initiatives.
- Utilized CRM tools to monitor client interactions and strengthen customer relationships.
- Collaborated with marketing team to develop promotional materials for campaigns.
- Monitored team performance, identified improvement areas, and delivered constructive feedback.
- Drafted contracts outlining scope of work and payment terms for clients.
- Facilitated interdepartmental communication during development processes.
- Ensured compliance with laws, regulations, and quality standards across projects.
- Led client meetings to discuss objectives, timelines, deliverables, and budget constraints.
Account Sales Manager-Switchgear/ATS
Schneider Electric/ASCO
Florham Park, New Jersey
10.2018 - 03.2021
- Managed sales forecasts and reports to align with company objectives.
- Collaborated with marketing teams to develop promotional materials and campaigns.
- Negotiated contracts with key clients, enhancing service offering agreements.
- Coached team members on best practices for effective customer communication.
- Created detailed reports on sales performance metrics by account or region.
- Attended trade shows and conferences to network with potential clients.
- Presented product information, addressing inquiries and negotiating terms of sale.
- Provided support to junior representatives, guiding closing techniques.
Solutions Group Sales Advisor
Yancey Power Systems
Austell, Georgia
09.2012 - 10.2018
- Facilitated selection of power systems and equipment for diverse applications.
- Collaborated with sales team to enhance customer engagement strategies.
- Utilized CRM software for lead tracking, account management, and interaction documentation.
- Conducted market research to uncover potential business opportunities and emerging trends.
- Delivered product and service information to customers accurately and efficiently.
- Resolved customer complaints promptly, ensuring satisfaction.
- Maintained precise records of all sales activities, including contacts and transactions.
- Developed tailored sales techniques to effectively upsell services to clients.
Field Service Specialist
Sumter Utilities
Sumter, South Carolina
03.2003 - 09.2012
- Diagnosed equipment issues and executed timely repairs in the field.
- Assisted customers with service inquiries and provided technical support.
- Conducted routine maintenance checks on utility systems to ensure optimal performance.
- Documented service reports while maintaining accurate records of all activities.
- Trained new staff on safety procedures and operational protocols for enhanced compliance.
- Managed inventory of tools and parts to streamline service operations.
- Ensured adherence to industry regulations and safety standards during all tasks.
- Responded promptly to emergency callouts, maintaining high service reliability.
Education
High School Diploma -
Tift County High School
Tifton, GA05-1989
Some College (No Degree) - Criminal Justice
Abraham Baldwin Agricultural College
Tifton, GASkills
- Technical support and documentation
- Customer relationship management
- Sales strategy and forecasting
- Team leadership
- Networking and negotiation
- Customer support and account management
- Business analysis
- Professional communication
- Customer retention
- Self-motivation
Certification
Open Water Instructor Trainer (SSI, SDI, RAID)
References
References available upon request.
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Technical Solutions Consultant
United Rentals
03.2023 - Current
Business Development Manager/Marine
Nixon Power
10.2021 - 03.2023
Marine Sales/Project Manager
W.W. Williams
03.2021 - 10.2021
Account Sales Manager-Switchgear/ATS
Schneider Electric/ASCO
10.2018 - 03.2021
Solutions Group Sales Advisor
Yancey Power Systems
09.2012 - 10.2018
Field Service Specialist
Sumter Utilities
03.2003 - 09.2012
High School Diploma -
Tift County High School
Some College (No Degree) - Criminal Justice
Abraham Baldwin Agricultural College