Emmi Fischer
Summary
Talented VIP Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers
Overview
10
10
years of professional experience
Work History
Private Server/Bartender
Referrals/Contracts
06.2022 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Set positive tone for hosting experience
- Followed health and safety protocols crucial for maintaining safe and sanitary environments
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
VIP Bottle Server
Electric Hotel.
09.2019 - 01.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hooters Girl/Entertainer
Hooters Inc.
06.2017 - 01.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Hostess
Lanes Farm and Cellar
01.2015 - 08.2017
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Marketing Communication
University of Illinois
Skills
- Menu presentation
- Upselling techniques
- Relationship management
- Exceptional customer service
- Price memorization
- Sales expertise
Timeline
Private Server/Bartender
Referrals/Contracts
06.2022 - Current
VIP Bottle Server
Electric Hotel.
09.2019 - 01.2022
Hooters Girl/Entertainer
Hooters Inc.
06.2017 - 01.2019
Hostess
Lanes Farm and Cellar
01.2015 - 08.2017
Bachelor of Science - Marketing Communication
University of Illinois
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