Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Emmi Lawson

Fargo,ND

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Respite Caregiver

Veridian Fiscal Solutions
01.2024 - Current
  • Assisted individuals with daily living activities, ensuring comfort and safety.
  • Provided companionship and emotional support to enhance quality of life.
  • Learned and implemented care plans tailored to individual needs.
  • Communicated effectively with family members regarding client's well-being.
  • Administered medication as prescribed by healthcare providers, ensuring accurate dosages and timely administration.

Sales Associate

Hollister.Co
09.2024 - 05.2025
  • Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Shift Lead

Fotza Mozzeroni
01.2020 - 05.2024
  • Supervised daily operations to ensure adherence to safety protocols and company standards.
  • Trained and mentored team members on operational procedures and best practices.
  • Streamlined communication between kitchen and service staff for a smoother dining experience.
  • Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
  • Led kitchen operations during peak hours, coordinating tasks to maximize workflow efficiency and service speed.

Education

Bachelor of Science - Mechanical Engineering

North Dakota State University
Fargo, ND
05-2028

High School Diploma -

Bismarck High School
Bismarck, ND
05-2024

Skills

  • Compassionate caregiving
  • Personal hygiene assistance
  • Transportation services
  • Continuing education
  • Autism support
  • Disability awareness
  • Professional boundaries
  • Customer service
  • Excellent people skills
  • Outgoing personality

Interests

  • Body Building
  • Volunteer Work

Timeline

Sales Associate

Hollister.Co
09.2024 - 05.2025

Respite Caregiver

Veridian Fiscal Solutions
01.2024 - Current

Shift Lead

Fotza Mozzeroni
01.2020 - 05.2024

Bachelor of Science - Mechanical Engineering

North Dakota State University

High School Diploma -

Bismarck High School

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