Emmi-Lin Felten
Kula
Summary
Transitioning from a customer-focused event environment, bringing exceptional communication and organizational skills. Developed talent for managing multiple tasks and ensuring guest satisfaction. Seeking to leverage these skills in a new field.
Overview
2
2
years of professional experience
Work History
Event Hostess
The Plantation House
12.2024 - 02.2025
- Assisted event planners in organizing successful events, ensuring the smooth execution of planned activities.
- Enhanced guest experience by providing exceptional and personalized service during events.
- Managed administrative logistics of event planning, booking, and promotions.
Restaurant Hostess
Kula Lodge & Restaurant
05.2024 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Book Clerk
The Plantation House
08.2023 - 08.2024
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Located and retrieved requested documents in accordance with established policies.
- Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
Summer Day Camp Leader
The Country Club
06.2023 - 07.2023
- Provided guidance and mentorship for younger campers, promoting personal growth and development throughout the summer program.
- Ensured camper safety through diligent supervision and strict adherence to established guidelines and procedures.
- Implemented innovative strategies to accommodate various learning styles during educational components of the day camp program.
- Collaborated with fellow counselors to develop creative programming that fostered teamwork, communication, and problem-solving skills among campers.
Education
Bachelor of Science - Environmental Science Biology Emphasis
Pacific University
Forest Grove, OR05-2028
High School Diploma -
Kamehameha Schools Maui
Pukalani, HI05-2024
Skills
- Effective time management
- Strong organizational skills
- Team management
- Customer service
- Adaptability and flexibility
- Problem-solving
- Decision-making
- Public speaking proficiency
- Positive attitude
Languages
English
Native or Bilingual
Hawaiian
Elementary
Timeline
Event Hostess
The Plantation House
12.2024 - 02.2025
Restaurant Hostess
Kula Lodge & Restaurant
05.2024 - 08.2024
Book Clerk
The Plantation House
08.2023 - 08.2024
Summer Day Camp Leader
The Country Club
06.2023 - 07.2023
Bachelor of Science - Environmental Science Biology Emphasis
Pacific University
High School Diploma -
Kamehameha Schools Maui
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