Summary
Overview
Work History
Education
Skills
Timeline
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Emmilou Santillan

Orlando,FL

Summary

Experienced amusement park team member with a track record of enhancing guest satisfaction and safety. Proficient in operating high-pressure environments, including water slides and customer service roles. Adept at problem-solving and maintaining operational standards. Eager to apply a strong work ethic and leadership skills in a dynamic team setting.

Overview

5
5
years of professional experience

Work History

Slide Attendant

Universal Studios
Orlando, FL
05.2024 - Current
  • Manage queue lines efficiently, ensuring minimal wait times and enhancing guest satisfaction.
  • Operated water slides with strict adherence to safety guidelines, ensuring guest safety.
  • Promptly responded to emergencies, demonstrating quick decision-making and problem-solving skills.
  • Enforce and monitor rider requirements, including admission, height, and safety guidelines.



Host

Paddlefish
Orlando, FL
06.2023 - Current
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Prepare seat arrangements and organize reservations to ensure guest satisfaction
  • Delivered exceptional customer service, from greeting to seating guests, contributing to a welcoming dining atmosphere.

QSR Cast Member

Walt Disney World Company
Orlando, FL
08.2022 - 06.2023
  • Addressed customer needs, responding to specific requests
  • Maintained high standards of cleanliness and order, adhering to health codes and ensuring safe dining environments.
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Mastered point-of-service (POS) computer system for automated order-taking
  • Handled currency and credit transactions quickly and accurately.

Food Service Supervisor

Whitings Foods
Santa Cruz, CA
04.2019 - 08.2022
  • Trained team members in food preparation, money handling, and cleaning roles
  • Maintained high standards of cleanliness and order, adhering to health codes and ensuring safe dining environments.
  • Resolved customer complaints with a focus on service recovery and guest satisfaction.
  • Created and adjusted department schedules and individual shift assignments.

Education

Watsonville High School
Watsonville, California
06.2021

Skills

  • Bilingual
  • Leadership
  • Adaptable
  • Guest relations
  • Strong work ethic
  • Emergency response
  • POS Systems
  • Safety compliance

Timeline

Slide Attendant

Universal Studios
05.2024 - Current

Host

Paddlefish
06.2023 - Current

QSR Cast Member

Walt Disney World Company
08.2022 - 06.2023

Food Service Supervisor

Whitings Foods
04.2019 - 08.2022

Watsonville High School

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Emmilou Santillan