Emmily Brown
Orem,UT
Summary
Kind and cheerful worker with several years of experience nurturing and caring for children. Successful at directing playtime, enforcing positive behavior and applying behavior redirection to manage challenges. Actively and consistently engaged in learning about children, their psychology, individual needs, and finding the best information about childcare.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BUY Creamery
BYU
Provo , UT
09.2019 - 02.2020
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face and through phone conversations.
Direct Support Professional
NorthEastern Services
Orem , UT
04.2018 - 05.2019
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Shift Leader
Chick-fil-A
Orem , UT
12.2015 - 04.2018
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UT05-2016
Some College (No Degree) - Human Development And Family Studies
Utah Valley University
Orem, UTSkills
- Verbal Communication
- Data Management
- Customer Service
- Decision-Making
- Excellent Communication
- Dependable and Responsible
- Networking
- Organizational Skills
- Basic Math
- Multitasking
- "Trauma Informed Care Specialist" certified
- Infant Care
- Child Development Knowledge
- Special Needs Support
- Dispute Mediation
- Escalation management
- Client Relationship Building
- Documentation And Reporting
- Client rapport
- Creative Thinking
- Positive Reinforcement
Affiliations
- Church of Jesus Christ of Later-Day Saints Primary President, Nursery Leader, and Activity Days Leader.
Certification
- "Trauma Support Specialist" Certificate
- "Psychological First Aid" Certificate
- "Domestic Violence Webinar" Certificate
Timeline
BUY Creamery
BYU
09.2019 - 02.2020
Direct Support Professional
NorthEastern Services
04.2018 - 05.2019
Shift Leader
Chick-fil-A
12.2015 - 04.2018
- "Trauma Support Specialist" Certificate
- "Psychological First Aid" Certificate
- "Domestic Violence Webinar" Certificate
High School Diploma -
Pleasant Grove High School
Some College (No Degree) - Human Development And Family Studies
Utah Valley University
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