Emmi Rose Dillehay
Marietta,GA
Summary
Attentive In-Home Nanny with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive, and engaging learning environments for all children.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Professional with strong background in customer service, adept at addressing client needs and resolving issues efficiently. Skilled in communication, problem-solving, and utilizing various customer service software. Known for fostering team collaboration and driving results, adaptable to changing requirements, and dependable in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
In-Home Nanny
Peter Jordan
01.2024 - Current
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children's emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss children's progress, challenges, and goals.
- Fostered a love of learning through interactive educational activities, helping children develop curiosity and critical thinking skills.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
- Aided in cognitive development by incorporating educational games and activities into daily routines.
- Adapted childcare approach according to each child's unique personality traits, ensuring personalized care.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Encouraged creativity through arts and crafts projects, fostering fine motor skill development.
- Supported potty training process using gentle encouragement techniques, leading to successful milestones and achievements.
- Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Built positive and nurturing environments to support child social and emotional growth.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Involved children in caring for household pets and chores.
- Drove children to dance, cheer, and sports practices.
- Monitored children's play activities to verify safety.
- Supervised children on theplayground to help develop physical and social skills.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from activities using personal or family vehicles.
- Provided developmentally appropriate activities for children.
- Supervised children engaged in physical activity, learning and social skills with peers.
Security Specialist
Target
04.2023 - 12.2024
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regularly monitoring surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Patrolled and monitored premises on foot.
- Evaluated new technologies continuously to stay current on emerging trends in the industry, ensuring a proactive approach to potential challenges within the field of security management.
- Managed and supported organization-wide privacy and security management measures.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
- Improved the safety of employees by designing and leading tailored security awareness training sessions.
- Conducted regular reviews of employee security clearances, ensuring appropriate access levels were maintained while reducing insider threats.
- Reduced security incidents by developing comprehensive emergency response plans and coordinating drills for staff.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
- Patrolled internal building spaces and facility grounds to identify and deter asset threats.
- Examined doors, windows and gates to verify security.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Customer Service
Target
08.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Cashier
Publix
06.2019 - 10.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
Education
Some College (No Degree) - Emergency Services
Chattahoochee Technical College
Marietta, GASkills
- Organizational Skills
- Strong work ethic
- Reliability and punctuality
- Professionalism and discretion
- Effective communication technique
- Safe driving record
- Child development
- Patience and tact
- Outdoor activities
- Behavior modification techniques
- Critical thinking
- Behavior modeling
- Safety instruction
- Computer use
- First Aid CPR/AED certification
Accomplishments
- Documented and resolved security and safety assessments in order for everything to be kept up to date.
- Communicated with supervisors to invite new ideas for preventing theft and counterfeit purchases.
- Communicated with parents in order to help their child succeed with socializing at school.
- Problem solved effectively to ensure customers were being helped in the most efficient ways.
Awards
Presidential Academic Excellence Award
Certification
- Adult and Pediatric First Aid/CPR/AED – American Red Cross.
- Drivers License with a clean driving record – Georgia Department of Motor Vehicles
- Deescalation Training and Certification
- Wave Operation and Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
In-Home Nanny
Peter Jordan
01.2024 - Current
Security Specialist
Target
04.2023 - 12.2024
Customer Service
Target
08.2022 - 04.2023
Customer Service Cashier
Publix
06.2019 - 10.2020
Some College (No Degree) - Emergency Services
Chattahoochee Technical College
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