Emmoni Sanders
Joliet,IL
Summary
My name is Emmoni Sanders, I have a 3 year old soon to be 4 name Amari’Yae. I enjoy coming to work meeting new people being around new environments.
Overview
9
9
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
12.2022 - 05.2023
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed and implemented strategies to prevent and respond to security incidents.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
PRN CUSTOMER SERVICE Registration
Edwards Hospital
07.2019 - 12.2022
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Maintained and managed customer files and databases.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Boosted sales revenue by skillfully promoting diverse service options.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Clerk
World Distribution Center
07.2018 - 07.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Produced high-quality communications for internal and external use.
- Processed documents and materials to disseminate information to appropriate parties.
Cashier Stock Money Center Front End Manger
Walmart
02.2014 - 02.2018
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Organized items on shelves to help customers locate products easily and quickly.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Mentored new team members on sales software system operation.
- Set up front-end merchandise displays to attract customers and showcase store products.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Diploma - Nursing
Joliet West High School
Joliet, IL05.2017
Skills
- Security Resource Management
- Windows Vista
- Compliance Management
- Access Systems and Patrol
- Investigative Procedures
- Awareness Programs
- Report Analysis
- Program Auditing
- Company Risk Mitigation
- Safety and Security Regulations
- CCTV Expertise
- Daily Status Reports
- File and Records Management
- Safety and Security
Timeline
Security Supervisor
Allied Universal Security Services
12.2022 - 05.2023
PRN CUSTOMER SERVICE Registration
Edwards Hospital
07.2019 - 12.2022
Clerk
World Distribution Center
07.2018 - 07.2021
Cashier Stock Money Center Front End Manger
Walmart
02.2014 - 02.2018
Diploma - Nursing
Joliet West High School
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