Emmraude Jules
Plantation,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
T-Mobile
06.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Cashier
Ross Dress For Less
10.2022 - 01.2023
- Kept customer spaces clean, neat and organized for maximum appeal.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Cleaned and maintained fitting rooms regularly.
- Welcomed each customer to fitting room with warm smile and kind words.
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
- Monitored customers for signs of theft.
Babysitter
Family Friends
02.2019 - 12.2020
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
Volunteer
S&J Divine Care LLC
05.2018 - 12.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Entertained, conversed and read aloud to keep patients mentally alert.
Education
High School Diploma -
Somerset Preparatory Academy Charter High School
North Lauderdale, FL06.2022
Skills
- Rule Setting
- Parental and Guardian Assistance
- First Aid
- Child Safety Procedures
- Promoting Good Behavior
- Stockroom Management
- Cooperative Attitude
- Customer Service and Assistance
- Fitting Room Oversight
- Shelving Items
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Customer Service Cashier
Ross Dress For Less
10.2022 - 01.2023
Customer Service Representative
T-Mobile
06.2022 - 09.2023
Babysitter
Family Friends
02.2019 - 12.2020
Volunteer
S&J Divine Care LLC
05.2018 - 12.2019
High School Diploma -
Somerset Preparatory Academy Charter High School
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