Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
Timeline
Generic

Emmraude Jules

Plantation,FL

Summary

I have a strong background in both administrative support and customer-facing roles, with experience working as a receptionist/assistant and in sales/customer service.

As a Receptionist/ assistant, I developed excellent organizational and communication skills while managing front desk operations, handling phone calls, scheduling appointments, and providing administrative support to senior staff. I was responsible for maintaining a welcoming environment, ensuring efficient office operations, and managing both in-person and virtual inquiries with professionalism.

In my role as a Sales representative/ customer service, I honed my ability to build rapport with customers, address their needs, and provide tailored solutions. I was involved in product/service promotion, upselling, and handling inquiries in a fast-paced environment. My ability to resolve issues and manage customer expectations while maintaining a positive attitude contributed to high customer satisfaction and loyalty.

Overall, my combined experience has strengthened my multitasking, problem-solving, and interpersonal skills, making me adaptable to a variety of office environments and customer service settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Representative/ Customer Service

T-Mobile
Broward, Florida
06.2022 - 09.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries via phone, email, and chat.

Front Desk Receptionist/ Assistant

S & J Divine Care LLC
North Lauderdale , FL
05.2019 - 12.2021
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with scheduling appointments for clients and visitors.
  • Handled sensitive information in a confidential manner.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Answered incoming calls, directed them to appropriate personnel and took messages.

Retail Sales Associate

Ross Dress for Less
Davie, Florida
05.2018 - 03.2019
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers upon entering the store and provided assistance.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.

Education

High School Diploma -

Somerset Preparatory Charter School
North Lauderdale, Florida
06-2022

Skills

  • Lead prospecting
  • Sales consultation
  • Relationship building
  • Account management
  • Sales forecasting
  • Complex Problem-solving
  • Solutions planning
  • Prospecting skills
  • Customer retention abilities
  • Systems and software expertise
  • Time management
  • Sales demonstration
  • B2B and B2C sales

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Creole
Native/ Bilingual

Certification

  • CNA license

Affiliations

  • Gym/Fitness: Passionate about maintaining a healthy lifestyle through regular exercise, which helps me stay focused, energized, and motivated at work.
  • Dancing: Enjoy various styles of dance, which improves my coordination, creativity, and team collaboration, as well as providing a fun way to relieve stress.
  • Cooking: Love experimenting with new recipes and developing skills in meal preparation, which enhances my creativity and attention to detail.
  • Reading: Enthusiastic about books across multiple genres, particularly in personal development and business, which helps me stay informed and continuously learn.

Accomplishments

  • Honor Roll Student – Consistently recognized for outstanding academic performance, demonstrating strong dedication, discipline, and the ability to balance multiple priorities.

Timeline

Sales Representative/ Customer Service

T-Mobile
06.2022 - 09.2024

Front Desk Receptionist/ Assistant

S & J Divine Care LLC
05.2019 - 12.2021

Retail Sales Associate

Ross Dress for Less
05.2018 - 03.2019

High School Diploma -

Somerset Preparatory Charter School
Emmraude Jules