Emmy Bachmann
Huntsville,AL
Summary
Personable Professional with over 8 years of experience in the hotel and tourism industry with proven ability to lead and excel in multiple positions. Highly motivated to offer my skills and experience to grow with like-minded company and willing to relocate
Overview
8
8
years of professional experience
Work History
Sales Coordinator
Doubletree By Hilton
01.2024 - 07.2024
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Attended outside networking events, resourced web based lead tools and scheduled and provided property site tours to increase brand exposure and generate leads.
- Negotiated contracts on behalf of the property while adhering to set guidelines to increase sales revenue while establishing strong relationships with clients
- Communicated with the sales team and all departments often and efficiently by distributing Group Resumes and logging all events into Delphi, Quore, and OnQ R&I resulting in positive guest experiences before during and after their stay.
F&B Supervisor
Double Tree Hilton
09.2023 - 01.2024
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Implemented creative marketing strategies to attract new clientele and increase repeat business from existing customers.
- Facilitated smooth operations during busy periods by stepping in where needed and between departments demonstrating strong teamwork skills.
Administrator
Home2/Hampton Inn And Suites
08.2022 - 05.2023
- Streamlined office operations in a Dual Property location by implementing efficient administrative systems and procedures.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database and coded and processed invoices with M3 in a timely manner communicating frequently with Corporate Administration
Front Desk Manager
Residence Inn Marriott
08.2022 - 04.2023
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Responsible for Training and Developing newly hired employees and created a method for monitoring progress
Call Operator
Dehartsystems
04.2021 - 07.2022
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Responded to calls in a time sensitive manner and adept at being a calm force for callers while gathering info for police and first responders
- Remote troubleshoot and diagnostics of systems and provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
LBA Task Force
LBA Hospitality
02.2021 - 04.2021
- Provided expertise in the hotel Industry to improve hotel operations in a fast-paced and Dual Property location.
- Ability to quickly adapt to new systems, procedures, and locations while creating a fun, positive and professional atmosphere for vacation-going guests
- Maintained an on-call schedule and assisted other departments as needed
Guest Service Agent
Residence Inn Fort Lauderdale Airport And Cruise
06.2019 - 04.2021
- Direct communications in coordinating services with Airlines/Crew Scheduling and Cruise Lines
- Resolve problems. improve operations and provide exceptional client support in a high occupancy hotel
- Personal liaison for guest pre and post reservations including arranging transportation and room assignments to ensure high guest satisfaction
- Advanced experience in Front Office procedures and operating systems: GXP, FOSSE, Microsoft
Lead Bartender
Hyatt House, Concord Hospitality
11.2017 - 06.2018
- Established presentation and marketing display of The HBar in an up and coming Denver metro area location
- Oversaw kitchen/bar inventory, cleanliness, maintenance and training
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
- Knowledgeable in cocktail mixing and drink personalization
Front Desk/Bistro Attendant
Courtyard Marriott
07.2016 - 08.2017
- Hired as Front Desk Agent and promoted to Trainer after working several positions including Bistro Attendant, Housekeeping, and Manager On Duty
- Proficient in guest check-ins/outs, telephone etiquette, cash register handing, review responses
- Screened and developed personalized training for newly hired employees
Opening Team/Trainer
Courtyard Marriott
07.2016 - 07.2017
- Part of Opening team assisting Marriott throughout construction of hotel including room layouts, amenity installation and basis inspections.
- Worked closely with the city and team to ensure rooms were prepared for future guests.
Education
Hotel Operating Systems
FOSSE, Quore, MICROS, Sertify, OnQ, Kipsu, PEP, M3Security Systems
Ademco, DSC, Honeywell, 2gig Edge, CCTVComputer Skills
Microsoft Office, Word, Excel, Dispatch SoftwareSkills
- Strong Leadership Skills
- Training and Development
- Client Relationship Management
- Strategic planning and analysis
- Teamwork and Collaboration
- Customer Service
- Sales processes and Lead Generation
- Attention to Detail and Time Management
References
Available Upon Request
Timeline
Sales Coordinator
Doubletree By Hilton
01.2024 - 07.2024
F&B Supervisor
Double Tree Hilton
09.2023 - 01.2024
Administrator
Home2/Hampton Inn And Suites
08.2022 - 05.2023
Front Desk Manager
Residence Inn Marriott
08.2022 - 04.2023
Call Operator
Dehartsystems
04.2021 - 07.2022
LBA Task Force
LBA Hospitality
02.2021 - 04.2021
Guest Service Agent
Residence Inn Fort Lauderdale Airport And Cruise
06.2019 - 04.2021
Lead Bartender
Hyatt House, Concord Hospitality
11.2017 - 06.2018
Front Desk/Bistro Attendant
Courtyard Marriott
07.2016 - 08.2017
Opening Team/Trainer
Courtyard Marriott
07.2016 - 07.2017
Hotel Operating Systems
Security Systems
Computer Skills
Similar Profiles
KHUN SOE MYINT MYAT (KAI)KHUN SOE MYINT MYAT (KAI)
Purchasing & Receiving Trainee at Doubletree By Hilton Sukhumvit & Hilton SukhumvitPurchasing & Receiving Trainee at Doubletree By Hilton Sukhumvit & Hilton Sukhumvit
Giada BerrazzoukGiada Berrazzouk
Cluster Reservations Sales Agent at Hilton and DoubleTree by Hilton HotelCluster Reservations Sales Agent at Hilton and DoubleTree by Hilton Hotel
Abdullah AljubairiAbdullah Aljubairi
Cluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn FinanciCluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn Financi
Talib DalwaiTalib Dalwai
Cluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al MurojCluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al Muroj
Qyana GurleyQyana Gurley
Remote Customer Service Representative at EveriseRemote Customer Service Representative at Everise