Summary
Overview
Work History
Education
Skills
Timeline
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Emmy Clark

Waynesboro,PA

Summary

Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong customer service skills eager to secure an entry-level flight attendant position.

Overview

12
12
years of professional experience

Work History

Office Secretary

Meritus Urgent Care
03.2024 - Current
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Unit Secretary

Frederick Health Hospital
06.2022 - 03.2024
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.

Clinique Beauty Consultant

Macy's
01.2019 - 06.2022
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Conducted consultations to understand client's desired look.
  • Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
  • Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
  • Increased sales revenue through effective product demonstrations and persuasive communication skills.

Front Desk Agent

Sanibel Island Beach Resort
02.2017 - 01.2019
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Increased customer loyalty with exceptional communication skills and personalized service.

Medical Receptionist

Women's Wellness & Cosmetic Laser Care Center
01.2013 - 01.2017
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Education

No Degree - Business

Frederick Community College
Frederick, MD

High School Diploma -

Wheaton High School
Wheaton, MD
06-1992

Skills

  • Customer service
  • Office administration
  • Document management
  • Data entry
  • Communication skills
  • Time management
  • Problem solving
  • Attention to detail
  • Customer relationship management
  • Schedule management
  • Verbal communication
  • Typing speed of 68 WPM with 98% accuracy

Timeline

Office Secretary

Meritus Urgent Care
03.2024 - Current

Unit Secretary

Frederick Health Hospital
06.2022 - 03.2024

Clinique Beauty Consultant

Macy's
01.2019 - 06.2022

Front Desk Agent

Sanibel Island Beach Resort
02.2017 - 01.2019

Medical Receptionist

Women's Wellness & Cosmetic Laser Care Center
01.2013 - 01.2017

No Degree - Business

Frederick Community College

High School Diploma -

Wheaton High School

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Emmy Clark