Summary
Overview
Work History
Education
Skills
References
Affiliations
Accomplishments
Languages
References
Timeline
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Emmy Craft

Edwards,MS

Summary

Dynamic and results-driven professional with a strong background in customer service. Proven ability to resolve issues efficiently while maintaining a service-oriented mindset. Skilled in POS operation and effective communication, consistently enhancing customer satisfaction and driving sales through personalized recommendations. Adaptable team player committed to excellence in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Receptionist

Lunsford Baskin & Priebe PLLC
02.2025 - Current
  • Managed multi-line phone system to direct calls efficiently.
  • Processed incoming mail and distributed documents promptly.
  • Coordinated office supplies inventory to ensure availability.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Server, Bartender, Catering, and To-Go Specialist

Amerigo
04.2022 - Current
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Processed payments accurately using point-of-sale systems.
  • Recommended menu items based on guest preferences and dietary restrictions.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Preloader/Cover Driver

United Parcel Service
06.2020 - 07.2025
  • Loaded packages onto delivery trucks for efficient transport to destinations.
  • Followed safety protocols during loading operations to prevent workplace accidents.
  • Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
  • Delivered packages to customers in a timely and efficient manner.

Team Member

Tractor Supply
11.2019 - 07.2020
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Maintained inventory levels by restocking shelves and managing stockroom organization.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Waitress

303 Jefferson
04.2019 - 01.2020
  • Processed customer payments accurately using point-of-sale system.
  • Handled customer complaints with professionalism and empathy to ensure satisfaction.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Pharmacist Technician

Adecco, Baptist Hospital
04.2018 - 03.2019
  • Prepared and labeled prescription medications following hospital protocols and safety guidelines.
  • Maintained cleanliness and organization of pharmacy area to promote a safe environment.
  • Maintained pharmacy inventory by ordering, receiving and restocking supplies as needed.

Kitchen Assistant

Camp Garaywa
06.2015 - 11.2017
  • Prepared ingredients for meals following established safety and hygiene standards.
  • Assisted chefs in cooking and plating dishes during meal service.
  • Maintained cleanliness of kitchen equipment and workstations throughout shifts.
  • Assisted cooks with meal preparation tasks including washing vegetables, cutting meats, weighing ingredients for recipes and portioning meals for customers.

Education

High School Diploma -

Raymond High School
Raymond
05.2017

Some College (No Degree) -

Mississippi College
Clinton, MS

Some College (No Degree) -

Hinds Community College
Raymond, MS

Skills

  • Customer service
  • Dependable and reliable
  • Problem solving
  • Efficient communication
  • Attention to detail
  • Time management
  • Service-oriented mindset
  • Multitasking and prioritization
  • Telephone skills
  • Professional demeanor
  • Safe food handling
  • Strong work ethic
  • Dining customer service
  • POS operation
  • Liquor, wine, and food service
  • Adaptability
  • Teamwork and collaboration

References

  • Marcus April, 601-720-8286
  • Terri Devinney, 601-573-9299

Affiliations

  • Riding horses and rodeoing
  • Reading books
  • Spending time with family

Accomplishments

  • NLBRA Qualifier in the barrel racing, pole bending, and breakaway roping in 2018
  • MSHSRA top 10 in barrel racing in 2017
  • MSHSRA top 4 in barrel racing in 2017
  • MSHSRA top 10 in pole bending in 2017
  • MSHSRA top 10 in breakaway roping in 2017
  • NHSRA Qualifier in 2017
  • MSHSRA top 10 in pole bending in 2016
  • MSHSRA top 10 in pone bending in 2015

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Receptionist

Lunsford Baskin & Priebe PLLC
02.2025 - Current

Server, Bartender, Catering, and To-Go Specialist

Amerigo
04.2022 - Current

Preloader/Cover Driver

United Parcel Service
06.2020 - 07.2025

Team Member

Tractor Supply
11.2019 - 07.2020

Waitress

303 Jefferson
04.2019 - 01.2020

Pharmacist Technician

Adecco, Baptist Hospital
04.2018 - 03.2019

Kitchen Assistant

Camp Garaywa
06.2015 - 11.2017

High School Diploma -

Raymond High School

Some College (No Degree) -

Mississippi College

Some College (No Degree) -

Hinds Community College

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