Emmy Dufel

-Interviewed clients over phone, gathering crucial information about their financial situation to assess available options. I provided clients with a comprehensive visual representation of their spending habits and credit reports, enabling them to understand trends and make informed decisions. By consolidating their debts, I effectively alleviated the burden of debt and guided them towards financial freedom.
-Represented clients in negotiations with creditors, resulting in significant debt reductions ranging from 40-60%. Additionally, I assisted clients in completing loan applications, thoroughly reviewing available options, and explaining key loan details such as APR and long-term interest implications.
-To streamline processes, I efficiently managed client payments by collecting and processing banking information. I meticulously entered client data into the database, creating personalized online profiles for clients to manage their finances and track their progress. Furthermore, I proactively reached out to leads, educating them on our products and services to drive revenue growth.
-Maintaining effective communication was a priority, as I regularly interacted with clients via phone and email. I ensured clients were promptly updated on their case progress and provided them with any relevant information regarding negotiated offers from creditors.
Overall, my role as a debt consultant encompassed a wide range of responsibilities, from client interviews and financial analysis to negotiation and ongoing client support.

• Preparing and filing legal documents for attorneys, ensuring accuracy and adherence to legal requirements.
• Assisting clients by addressing their questions and providing updates on their cases, maintaining high level of professionalism and responsiveness.
• Conducting client intakes and entering relevant information into company database, ensuring accurate and organized records.
• Making outbound calls to clients, providing updates on their reports and advising them on best course of action to enhance visibility of their case.
• Educating clients on bankruptcy, specifically explaining the implications and processes of Chapter 11 and 13, should they choose to file.
• Communicating directly with creditors and credit bureaus on behalf of clients, both via phone and mail, to resolve issues and advocate for their interests.
• Preparing letters of recommendation in good faith for clients to utilize for housing or employment purposes, showcasing their positive attributes.
• Handling a high volume of inbound calls, ranging from 30 to 80 per day, ensuring prompt and professional assistance to callers.
• Making outbound calls to potential leads, effectively educating them on our services and products to generate interest and potential sales.
• Proofreading engagement agreements and ensuring clients' engagements and retainers were up to date, assisting in renewals as necessary.