Emmy Judd
Iowa City,IA
Summary
Dynamic professional with a proven track record in guest engagement and customer service, exemplified during my experiences working in many different restaurants. I believe I excell in the food service industry as well as customer service. Adept at leading teams to enhance dining experiences through meticulous attention to detail and effective communication. Demonstrated ability to quickly adapt to new roles, improving service efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess
Burnt Barrel Social
08.2023 - 08.2024
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Cross-trained to handle different restaurant roles, including expo and food prep stations.
- Learned food menu to accurately oversee quality and appearance of dishes
- Confirmed proper placement of products and side items while implementing special instructions.
- Assisted with bussing tables and cleaning up spills.
- Engaged in suggestive selling and other sales techniques.
- Carried large trays to tables efficiently
Hostess/Barista
Southern Belles Pancake House
08.2022 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Life Guard
Pool Guards Inc.
05.2023 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Upheld hygiene standards in pool and surrounding area.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Counter Person
Rosatis
11.2021 - 05.2023
- Kept track of take-out and delivery orders, making sure all food was in the right place
- Accurately operated cash register to process customer payments for take-out orders
- Took orders over the phone as well as answering any service questions to assist customers
- Prepared salads for customers
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepped food by weighing and bagging the correct amounts for the kitchen
Cabana Server
Raging Waves
05.2021 - 09.2021
- Supervised Cabana set-up to prepare for opening, specific events, etc.
- Inspected dishes and utensils for cleanliness.
- Took orders from customers while assisting them in selecting menu items, answering questions, and providing general information
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Completed proper closing duties in cabanas keeping them clean and stocked
Education
Bachelor of Science - Nursing
University of Iowa
Iowa City, IA05.2028
High School Diploma -
Yorkville High School
Yorkville05.2024
Skills
- Guest Engagement
- Customer Service
- Detail Oriented
- Communication
- Leadership
- Problem Solver
- Time Efficient
- Active Listening
- Quick Learner
Timeline
Hostess
Burnt Barrel Social
08.2023 - 08.2024
Life Guard
Pool Guards Inc.
05.2023 - 09.2023
Hostess/Barista
Southern Belles Pancake House
08.2022 - 08.2024
Counter Person
Rosatis
11.2021 - 05.2023
Cabana Server
Raging Waves
05.2021 - 09.2021
Bachelor of Science - Nursing
University of Iowa
High School Diploma -
Yorkville High School
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