Compassionate and reliable professional with extensive experience in patient care at Penn Home Care. Proven ability to enhance client well-being through personalized support and emotional encouragement. Skilled in medication administration and adept at fostering trust, ensuring a high standard of care while maintaining compliance with healthcare regulations.
Hi, I’m
Emmy Miner
Fayetteville,PA
Summary
Overview
14
years of professional experience
Work History
Penn Home Care
Direct Care Worker
02.2022 - 04.2025
Job overview
- Assisted my Dad with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to my Dad during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted my Dad with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Enhanced Dad's well-being by providing compassionate and individualized care tailored to their specific needs.
Chapparel Tavern
Bartender/Short Order Cook
01.2020 - 04.2020
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Yianni's Greenwood Tavern
Bartender
05.2019 - 02.2020
Job overview
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
Scooter's Mountainside Tavern
Head Bartender/Cook Manager
01.2014 - 05.2019
Job overview
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Managed bar at special events, leading team in providing coordinated service for Bike Week.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Assisted with inventorying beverage stock and bar supplies.
- Helped management plan and serve bar menu exceeding customer expectations.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
- Boosted customer satisfaction ratings through consistent delivery of delicious meals prepared according to established recipes.
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
- Ensured timely preparation of dishes for pool league nights, coordinating efforts with front-of-house staff for seamless execution.
- Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Assisted in menu planning by researching industry trends, analyzing customer feedback, and recommending recipe adjustments accordingly.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Pitched in to work line during busy periods or in place of sick employees.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Rutter's
Restaurant Manager
02.2011 - 01.2014
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Waynesboro Area High SchoolWaynesboro, PA
High School Diploma
06-1998
University Overview
Skills
- Patient care
- Medication administration
- Reliability and punctuality
- Meal preparation
- Compassionate caregiving
- Personal hygiene assistance
- Emotional support
- Nutrition monitoring
- Progress documentation
- Mobility assistance
- Case management
- Care plan management
- Adaptive learning
- Client documentation
- Physical therapy support
- Clinical quality program standards
- Healthcare documentation
- Case management experience
- State regulations
- Compassionate client care
- Social skills development
- Direct patient care
- Appointment scheduling
- Safety monitoring
- Patient education
- Indirect patient care
- Health and safety requirements
- Disability awareness
- Nutrition
- Patient assessments
- Chronic disease management
- Multitasking and organization
- Problem-solving
- Daily living support
- HIPAA compliance
- Adaptability and flexibility
Timeline
Direct Care Worker
Penn Home Care
02.2022 - 04.2025
Bartender/Short Order Cook
Chapparel Tavern
01.2020 - 04.2020
Bartender
Yianni's Greenwood Tavern
05.2019 - 02.2020
Head Bartender/Cook Manager
Scooter's Mountainside Tavern
01.2014 - 05.2019
Restaurant Manager
Rutter's
02.2011 - 01.2014
Waynesboro Area High School
High School Diploma
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