Summary
Overview
Work History
Education
Skills
Timeline
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Emmy Starkman

Mound,MN

Summary

Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I also speak Spanish and enjoy getting to interact with a wider group of clientele based on language.

Overview

6
6
years of professional experience

Work History

Operations Manager

Park Sportsmens Club
04.2022 - Current
  • Supervised staff and kept employees compliant with safety policies and procedures while maintaining a fun and inviting work place.
  • Lead onboarding for all new hires.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Ran every transaction made - serving as a front desk for all customer and member interactions and daily accountant.

Senior Brand Ambassador

American Eagle Outfitters, Inc
04.2023 - 09.2023
  • Developed comprehensive training materials for the onboarding of new Brand Ambassadors, ensuring a consistent brand message.
  • Boosted sales revenue by building strong relationships with key clients and retailers.
  • Analyzed market trends to identify growth opportunities for the brand, resulting in increased sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Specialist

Choice Bank
06.2022 - 01.2023
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Boat Hostess/Server/Bartender

Al And Alma's
06.2021 - 06.2022
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Hostess

Al And Alma's
06.2019 - 06.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Kitchen Staff Member

Al And Alma's
05.2018 - 06.2022
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

Bachelor of Science - Communications

Gustavus Adolphus College
St. Peter, MN
05.2027

High School Diploma -

The Blake School
Minneapolis, MN
05.2021

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Employee relations and conflict resolution
  • Client Relationships
  • Interpersonal Communication

Timeline

Senior Brand Ambassador

American Eagle Outfitters, Inc
04.2023 - 09.2023

Customer Service Specialist

Choice Bank
06.2022 - 01.2023

Operations Manager

Park Sportsmens Club
04.2022 - Current

Boat Hostess/Server/Bartender

Al And Alma's
06.2021 - 06.2022

Hostess

Al And Alma's
06.2019 - 06.2022

Kitchen Staff Member

Al And Alma's
05.2018 - 06.2022

Bachelor of Science - Communications

Gustavus Adolphus College

High School Diploma -

The Blake School

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Emmy Starkman