Emmy Yacapin
Fairview,OR
Summary
Reliable and adaptable professional with over 16 years of experience in fast-paced, team-oriented environments. Recognized for strong organizational skills, quick learning, and the ability to stay calm and focused under pressure. Skilled at balancing physical tasks with attention to detail, and equally comfortable working independently or as part of a team. Eager to bring a strong work ethic and positive attitude to a role that values consistency, care, and collaboration.
Overview
9
9
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon Warehouse
10.2024 - 04.2025
- Picked and packed order items.
- Implemented inventory management practices, ensuring accurate stock levels and order fulfillment.
- Monitored quality control measures to maintain high standards of accuracy in order processing.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Server/Waiter
McMenamins Edgefield
04.2024 - 10.2024
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed orders efficiently, utilizing POS systems for accurate transactions and timely service delivery.
- Resolved customer concerns promptly, demonstrating problem-solving skills and commitment to guest experience.
- Cultivated warm relationships with regular customers.
Store Manager
Bishops Cut & Colors
06.2022 - 03.2024
- Led a dynamic team in a busy salon environment while fostering strong client and staff relationships.
- Oversaw daily salon operations, ensuring optimal workflow and customer satisfaction.
- Implemented inventory management systems to streamline product ordering and reduce costs.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Managed scheduling for staff to maximize service efficiency and minimize wait times.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
Billing Specialist
US Ecology
05.2018 - 03.2021
- Processed accurate billing statements and invoicing for multiple client accounts.
- Managed payment collections and addressed discrepancies efficiently.
- Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
- Compiled and presented weekly/monthly reports for assigned regions, analyzing data to support financial oversight and improve billing process.
Contracts Specialist/Verification Loan Officer
Sapphire Resorts
01.2016 - 01.2018
- Facilitated the financing process for clients purchasing timeshare properties, guiding them through loan options and requirements.
- Ensured compliance with lending regulations and company policies while maintaining exceptional customer service.
- Built rapport with applicants by demonstrating empathy and understanding during the verification process, fostering trust and confidence in the lending institution.
- Coordinated communication between clients, underwriters, and other stakeholders to ensure seamless loan processing.
Education
Some College (No Degree) -
Mount Hood Community College
Gresham, ORHigh School Diploma -
Center For Advanced Learning
Gresham, OR01.2010
High School Diploma -
Sam Barlow High School
Gresham, OR01.2010
Skills
- Customer service
- Critical thinking
- Active Listening
- Adaptability
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Client relations
- Payment processing
- Time management
- Inbound/Outbound phone calls
Timeline
Amazon Fulfillment Associate
Amazon Warehouse
10.2024 - 04.2025
Server/Waiter
McMenamins Edgefield
04.2024 - 10.2024
Store Manager
Bishops Cut & Colors
06.2022 - 03.2024
Billing Specialist
US Ecology
05.2018 - 03.2021
Contracts Specialist/Verification Loan Officer
Sapphire Resorts
01.2016 - 01.2018
Some College (No Degree) -
Mount Hood Community College
High School Diploma -
Center For Advanced Learning
High School Diploma -
Sam Barlow High School
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