Emmylou Satorre Pfeil
St Louis
Summary
Dynamic sales professional with a proven track record at Renaissance St Louis Airport Hotel, excelling in customer relationship management and data analysis. Adept at generating insightful reports and enhancing team performance, I leverage strong communication skills to drive satisfaction and foster lasting client connections.
Overview
10
10
years of professional experience
Work History
Sales Admin
Renaissance St Louis Airport Hotel
03.2023 - Current
- Manage day-to-day sales activities.
- Make a File/ distribute a copy of the Payments.
- Support the sales team with reports and presentations.
- Maintain customer relationships and ensure satisfaction.
- Handle administrative tasks and maintain records.
- Coordinate sales activities and events.
- Analyze sales data and generate reports.
- Communicate and collaborate with internal teams.
- Stay updated on industry trends and competitors.
Quality Assurance Analyst
Air You Go Travel Experience
05.2017 - Current
- Recording and analyzing.
- Suggest creative and active solutions for a problem.
- Implement test scripts, record actual results, and identify defects.
- Setting customer service standards.
- Monitoring performance.
- Contact No: (032) 403-0362 ext. 710
Front Desk Agent
Renaissance St Louis Airport Hotel
03.2021 - 12.2022
- Welcome guests upon their arrival and assign rooms.
- Perform all check-in and check-out tasks.
- Answer Inbound Calls.
- Inform customers about payment methods and verify their credit card data.
- Register guests by collecting necessary information (like contact details and exact Dates of their stay).
- Respond to the client’s complaint in a timely and professional manner.
- Provide information about the hotel, available rooms, rates, and amenities.
Front Desk Agent
Renaissance St Louis Airport Hotel (J1 Visa)
09.2019 - 01.2021
- Welcome guests upon their arrival and assign rooms.
- Perform all check-in and check-out tasks.
- Answer Inbound Calls.
- Inform customers about payment methods and verify their credit card data.
- Respond to the client’s complaint in a timely and professional manner.
- Provide information about the hotel, available rooms, rates, and amenities.
Customer Service Associate (United Airlines Account)
Wipro Bps
11.2015 - 12.2016
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Provide personalized customer service by responding to the needs of the Customers.
- Booking, Changing, and Cancelling the airline ticket.
Education
BS - TOURISM
University of San Jose-Recoletos
Cebu City01.2015
Skills
- Sales management
- Customer relationship management
- Data analysis
- Reporting tools
- Test case development
- Compliance standards
References
- Alphecca Shaula Mae, 707-400-4159
- Rachel Sarino, 636-328-3922
- James Creely, 636-288-1148
Educational Attainment - Tertiary
BS- TOURISM, 2011-2015, University of San Jose-Recoletos (Main Campus), Magallanes St., Cebu City, 6000, Philippines
Personal Information
- Citizenship: American
- Date of Birth: 03/17/95
Timeline
Sales Admin
Renaissance St Louis Airport Hotel
03.2023 - Current
Front Desk Agent
Renaissance St Louis Airport Hotel
03.2021 - 12.2022
Front Desk Agent
Renaissance St Louis Airport Hotel (J1 Visa)
09.2019 - 01.2021
Quality Assurance Analyst
Air You Go Travel Experience
05.2017 - Current
Customer Service Associate (United Airlines Account)
Wipro Bps
11.2015 - 12.2016
BS - TOURISM
University of San Jose-Recoletos