Emna Houichi
Wesley Chapel
Summary
Motivated and dependable team member with experience in high-volume customer service and operations across both retail and food service industries. Trusted trainer at multiple workplaces, responsible for onboarding and mentoring new employees to ensure high performance and consistency. Skilled in front-desk management, vehicle rental coordination, inventory tracking, and fast-paced food service. Known for strong communication, multitasking, and problem-solving abilities. Proven ability to support team success, maintain organization under pressure, and deliver excellent customer experiences.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
Avis Budget Group
Tallahassee
03.2024 - 05.2025
- Assisted with administrative tasks, including filing and data entry.
- Collaborated with team members to enhance office communication processes.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed reservations .
- Acted as a liaison between customers and management to resolve issues and ensure a positive rental experience
- Tracked fleet inventory and monitored vehicle availability, flagging maintenance or availability issues proactively.
- Supported team coordination by assisting coworkers, delegating tasks when necessary, and ensuring all team members had what they needed to perform efficiently.
- Handled daily closing procedures, including cash reconciliation, transaction logging, and inventory reporting.
- Performed check-in and check-out procedures, conducted walkthroughs with customers, and assessed vehicle condition, including damage reports.
Guest Service Representative
Nothing Bundt Cakes
Tallahassee
10.2023 - 03.2024
- Answered phone calls professionally, assisting with order placement and inquiries.
- Built customer loyalty with swift and personable attention to special requests.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Informed customers of promotions and special offers to increase sales.
- Handled customer inquiries, payments, and service requests.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Answered inbound calls to handle various concerns, set appointments, and close sales.
- Addressed and resolved customer concerns and complaints.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
Team Member
Chick-fil-A
Wesley Chaple
08.2021 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked with different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in a polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed numerous orders and projects per shift with high accuracy.
- Demonstrated professionalism through punctuality and appropriate attire.
- Completed assigned tasks under minimal supervision and to an above desired standard.
Education
High School Diploma -
Pasco High School
Dade City, FLSome College (No Degree) - General Studies
Tallahassee Community College
Tallahassee, FL 08.2023 - 05.2025
Skills
- Leadership
- Staff Training
- Staff Motivation and Discipline
- Complex Problem-Solving
- Operational Efficiency and Safety
- Teamwork and Collaboration
- Clear Communication
- Billing and Payment Processing
- Area and Facility Cleaning and stocking
- Reservation management
- Inventory tracking
- Fleet management
- Training and mentoring
Timeline
Receptionist
Avis Budget Group
03.2024 - 05.2025
Guest Service Representative
Nothing Bundt Cakes
10.2023 - 03.2024
Some College (No Degree) - General Studies
Tallahassee Community College
08.2023 - 05.2025
Team Member
Chick-fil-A
08.2021 - 08.2023
High School Diploma -
Pasco High School