EMNET ERGANO
Silver Spring,MD
Summary
- 2 years of IT experience with exceptional skills in Microsoft SharePoint, Power Apps, Power Automate, Power BI and SQL server.
- Highly adaptable individual bringing 10+ years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
- Solid experience with Microsoft365 specially SharePoint online, Microsoft Team, Power Apps, Power BI, Power Automate, OneDrive for business and Yammer Designed.
- Hand on experience in creating canvas apps, model driven apps, workflows, Power Bi reports and dashboard,
- Created Web Application, Site Collection, Tope level Site, Sub Site, Page, Web Part, Document Library, List, Site column and Content Type.
- Experience customizing SharePoint Sites, SharePoint List Features, Workflows, and Document Libraries using SharePoint Object Model programming.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paraeducator, Special Education
MCPS
Silver Spring, MD
01.2024 - Current
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Supported classroom teacher in managing a diverse classroom of students.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Coordinated with teachers to identify and support students with special needs.
- Monitored student progress and provided feedback to both students and teachers.
- Motivated students using feedback and encouragement.
SharePoint Developer/Power Bi
DHY Global
Silver Spring, MD
07.2021 - 06.2023
- Created workflows to update list items, retrieve workflow history and retrieve, delete and restore versions of list items.
- Create workflows to improve process efficiency and to guide business teams on best practices.
- Managed document libraries to upload multiple documents and configure version controls.
- Design analytics in Power BI.
- Developed approval workflow and attached to document library to automate the approval process.
- Set up Microsoft Flow (Power Automate) to provide auto-approval and status update features based on predefined criteria.
- Worked with managing security for sites and Lists by setting up permission and permission levels for different users and groups.
- Designing, creating and implementing Power Bi solutions.
- Creating interactive visual reports using Power Bi tools.
- By using Power Bi collaborate with teams and managers to help businesses develop.
Education
Bachelor Of Applied Science - Cyber Security And Computer Networks
University of Maryland - University College
05.2024
Bachelor Of Applied Science - Information Technology: General Studies
Prince George's Community College
05.2017
Skills
- Bilingual
- Microsoft Office Expertise
- SharePoint & Power BI Expertise
- Hardware and Software expertise
- Verbal and Written Communication
- Troubleshooting Network Issues
- Active listening
- Multitasking and Prioritization
- Working collaboratively
- Troubleshooting and analysis
- Computer configurations
- Customer Service Support
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Responding to Difficult Customers
- Data Entry and Maintenance
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Problem-Solving Abilities
Certification
- CompTIA A+ Certification Status: Completed
- CompTIA Network+ (In progress)
- CompTIA Security+ (In Progress)
- Power BI (In progress) Expected date of certification: October 2023
- Microsoft Certified Solutions Associate (MCSA) Expected date of certification: October 2023
Timeline
Paraeducator, Special Education
MCPS
01.2024 - Current
SharePoint Developer/Power Bi
DHY Global
07.2021 - 06.2023
Bachelor Of Applied Science - Cyber Security And Computer Networks
University of Maryland - University College
Bachelor Of Applied Science - Information Technology: General Studies
Prince George's Community College
- CompTIA A+ Certification Status: Completed
- CompTIA Network+ (In progress)
- CompTIA Security+ (In Progress)
- Power BI (In progress) Expected date of certification: October 2023
- Microsoft Certified Solutions Associate (MCSA) Expected date of certification: October 2023
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