Emnet Seifu
Allen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Beauty Consultant
JCPenney
02.2023 - Current
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Conducted consultations to understand client's desired look.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
- Maintained counter and display areas for cleanliness and organization.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Handled returns or exchanges courteously while adhering to company policies.
- Recommended specific hair and beauty products to meet individual customer needs.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Sanitized makeup tools to avoid the spread of infection.
- Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
- Managed efficient cash register operations.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
Assistant Manager of Merchandising
JCPenney
04.2022 - 01.2024
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Supported store events and promotions, engaging customers and driving sales growth.
- Transported merchandise to the sales floor and restocked shelves, racks, and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted, serviced, and thanked all customers.
- Updated signage and price tags to reflect current sales.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Supports Omnichannel initiatives to further drive sales and customer service. Owns the training and coaching on all Omnichannel initiatives and processes. Achieves productivity targets by reviewing available reports and developing action plans to ensure flawless execution of Omnichannel processes.
Fulfillment Expert
JCPenney
10.2021 - 04.2022
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, and adjusting workflow strategies to maintain peak performance levels.
- Troubleshoot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Customer Service Cashier
K & G Fashion And Superstore
02.2018 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Processed customer orders and accurately handled payment transactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Barista
Cafe Promenade
12.2017 - 08.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Used POS system to accurately enter orders and process payments.
Church Treasurer
Debre Meheret Saint Michael Eotc
06.2017 - 08.2017
- Reconciled monthly statements, invoices, and expense accounts, keeping records accurate, and current.
- Trained and mentored volunteer staff in proper accounting practices, fostering a well-informed team of financial stewards.
- Collaborated with church leaders to allocate resources effectively for various programs.
- Handled registration fees, and weekly tuition fees, counted and balanced money.
- Audit inventory for school supplies for students and manage lunch orders, also greet parents, and visitors, and respond to telephone and in-person requests for information.
Children's Church Teacher
Debre Meheret Saint Michael Eotc
06.2017 - 08.2017
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Encouraged class participation to build student confidence and interest in church teachings.
- Employed a variety of instructional aids, methods, and materials to provide creative teachings, helping children grow spiritually.
- Tested children's bible knowledge by asking bible trivia questions and hosting bible quizzing competitions.
- Used a variety of teaching techniques to encourage student critical thinking and discussion in Ethiopian History as well as Arts and crafts.
- Designed lesson plans focused on age and level-appropriate material.
- Earned positive verbal feedback from parents regarding classroom instruction and student learning success.
Phone Technician
Ontrack Staffing
06.2015 - 07.2015
- Optimized workflow through clear communication with colleagues regarding pending jobs, facilitating smooth handovers between shifts.
- Collaborated with other technicians to solve challenging technical issues, resulting in improved customer satisfaction rates.
- Install parts along a moving production line.
- Implemented strict quality control measures throughout the repair process, maintaining high standards of workmanship on all tasks performed.
- Communicate product and machine failure details to the design team and reliability departments.
- Inspect equipment and systems to identify issues and report problems to repair technicians.
- Adjusted functional parts of devices and control instruments.
Education
Bachelor of Science - Information Technology
Purdue University Global
Indianapolis, IN05.2026
Associate of Science - Computer And Information Sciences
Collin County Community College District
Plano, TX10.2020
No Degree - Computer And Information Sciences
The University of Texas At Dallas
Richardson, TX08.2016
High School Diploma -
Allen High School
Allen, TX06.2014
Skills
- Retail experience
- Client Relationship Building
- Customer Service
- Beauty trends understanding
- Detail-orientated
- Client Engagement
- Product Knowledge Expertise
- Sales proficiency
- Proficient in HTML and MSQL Database
- Information Analysis
- Organization
- Creative Thinking
Accomplishments
- Certified by Udemy for Completing seven total hours of MySQL Database Administration Online Course the year 2021
- Earned Certificate of Appreciation as a volunteer in the 2015 Ethiopian Day by the Mutual Assistance Association for the Ethiopian Community. Inc.
- Earned PTSA(Parent Teacher Student Association) Citizenship Award on October 29, 2013, for displaying a good attitude, helpfulness, and consideration of others; for working well with others, putting forth effort, and being respectful of teachers by Allen High School & Lowery Freshman.
Timeline
Beauty Consultant
JCPenney
02.2023 - Current
Assistant Manager of Merchandising
JCPenney
04.2022 - 01.2024
Fulfillment Expert
JCPenney
10.2021 - 04.2022
Customer Service Cashier
K & G Fashion And Superstore
02.2018 - 03.2020
Barista
Cafe Promenade
12.2017 - 08.2018
Church Treasurer
Debre Meheret Saint Michael Eotc
06.2017 - 08.2017
Children's Church Teacher
Debre Meheret Saint Michael Eotc
06.2017 - 08.2017
Phone Technician
Ontrack Staffing
06.2015 - 07.2015
Bachelor of Science - Information Technology
Purdue University Global
Associate of Science - Computer And Information Sciences
Collin County Community College District
No Degree - Computer And Information Sciences
The University of Texas At Dallas
High School Diploma -
Allen High School
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