Emogene Harris

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Conducted interviews with participants to assess eligibility.
• Conducted phone and video interviews to assess candidates based in remote locations.
• Increased candidate engagement by conducting thorough and personable interviews.

• Improved response rates by tailoring interview approaches based on respondent''s background and communication style.
• Achieved accurate data collection through meticulous note-taking during phone interviews while adhering to strict guidelines set forth by clients or researchers.
• Completed daily quotas efficiently by managing calls effectively, prioritizing tasks, and multitasking when necessary.

• Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Enhanced communication between clients and service providers, resulting in better coordination of care.
• Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
• Maintained current knowledge of industry best practices and relevant legislation affecting service delivery, ensuring that all client interventions were evidence-based and compliant with applicable guidelines.