Summary
Overview
Work History
Education
Skills
Timeline
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Emon Rahman

Winter Haven,FL

Summary

Results-oriented IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Overview

8
8
years of professional experience

Work History

IT Support Engineer I

Amazon
04.2022 - Current
  • Have worked on FFN build at HSV2 and did two FFN migration from FCNET at TPA3 and MCO9.
  • Handling projects such as Milestone, CSP2, commodity to Cisco and many more throughout the last 3 years in OpstechIT
  • C
  • Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.

IT Support Associate II

Amazon
10.2019 - 04.2022
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Enhanced team efficiency by organizing and streamlining documentation processes.
  • Reduced response times for client issues through effective prioritization and task management.
  • Increased support quality with thorough troubleshooting and problem-solving techniques.

SALES ASSOCIATE

Walmart
04.2018 - 09.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

COMPUTER REPAIR TECHNICIAN

Pclego
03.2016 - 04.2018
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
  • Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
  • Increased company revenue with upselling of additional services and products during repair consultations.

Education

Bachelor of Science - Network Engineering And Security

Western Governors University
Salt Lake City, UT
12.2027

High School Diploma -

North Royalton High School
North Royalton, OH
2016

Skills

  • Microsoft Outlook
  • Python
  • Web Design
  • CCNA
  • Comptia A

Timeline

IT Support Engineer I

Amazon
04.2022 - Current

IT Support Associate II

Amazon
10.2019 - 04.2022

SALES ASSOCIATE

Walmart
04.2018 - 09.2019

COMPUTER REPAIR TECHNICIAN

Pclego
03.2016 - 04.2018

Bachelor of Science - Network Engineering And Security

Western Governors University

High School Diploma -

North Royalton High School

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