Emonee Pourier
Albuquerque,NM
Summary
Welcoming Front Desk Associate with 3 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hospitality setting. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level patient care coordinator position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Langford Sports and Physical Therapy
08.2024 - 11.2024
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Server
BJ's Restaurant & Brewhouse
04.2024 - 09.2024
- Delivered prompt and courteous service to every guest. Ensured accurate and timely order placement.
- Ensured smooth operations within the restaurant environment through collaboration and clear communication
- Provided top-notch customer service to ensure utmost satisfaction in assisting daily high-volume clientele.
- Recorded shift transactions as mandated by law and company guidelines. Executed accurate money transactions in compliance with cash handling protocols.
- Conducted customer satisfaction assessments and addressed issues promptly. Handled guest inquiries and complaints with professionalism and efficiency.
Lead Front Desk Coordinator
Bear Canyon Health Circle
09.2023 - 10.2024
- Maintained a neat and presentable reception area consistently, ensuring it reflected a professional atmosphere for visitors and patients. Welcomed guests upon arrival with exceptional customer service.
- Provided administrative support, such as scheduling appointments, preparing documents, and filing paperwork.
- Managed front desk operations, handled phone calls, emails, inquiries, and appointments. Implemented reminder system to notify reserved patients via email and phone calls.
- Processed customer payments using cash registers or point of sale systems, while ensuring accuracy and efficiency.
- Enforced patient privacy, HIPAA regulations, and medical coding systems while ensuring accuracy of clinical documentation.
- Ensured coding and billing accuracy by reviewing and interpreting medical records, while collecting necessary information from patients to complete accurate billing.
- Identified discrepancies in medical documents and resolved them with physicians or other healthcare professionals.
Front Desk Associate
Riverpoint Sports and Wellness
08.2022 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Maintained daily records of all transactions, including payments and cancellations, and processed guest payments through cash registers or credit card machines in an accurate manner.
- Addressed customer complaints professionally and maintained exceptional service quality standards by providing friendly and knowledgeable support to current and potential customers.
- Performed nightly audit of cash register drawers to verify accurate of funds on hand.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Server
Olive Garden Restaurant
01.2022 - 08.2022
- Delivered exemplary customer service by promptly attending to guests' needs and remaining well-informed about daily specials, new menu items, and promotions.
- Maintained compliance with health safety protocols throughout the process of food preparation and service, in addition to monitoring and maintaining cleanliness in the dining room
- Worked closely with restaurant team members to optimize operations within a fast-paced dining setting.
- Operated POS terminals for inputting orders, splitting bills, and calculating totals. Ensured accurate money transactions while adhering to company cash handling procedures.
Education
Associate of Arts - Human And Social Services
United Tribes Technical College
Bismarck05-2021
Skills
- File Management
- Task Delegation
- Strong Leadership
- Policy Enforcement
- Patient Relations
- Appointment Scheduling
- Administrative Skills
- Microsoft Office
- Listening Skills
Accomplishments
- Gained reputation for working well on a team, received a Team Player award.
Languages
Lakota
Limited Working
Timeline
Patient Care Coordinator
Langford Sports and Physical Therapy
08.2024 - 11.2024
Server
BJ's Restaurant & Brewhouse
04.2024 - 09.2024
Lead Front Desk Coordinator
Bear Canyon Health Circle
09.2023 - 10.2024
Front Desk Associate
Riverpoint Sports and Wellness
08.2022 - Current
Server
Olive Garden Restaurant
01.2022 - 08.2022
Associate of Arts - Human And Social Services
United Tribes Technical College
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