Emonei Altman
Marion,IA
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Also another side of me being dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Early Childhood Development Teacher with solid understanding of importance of early learning. Offering nurturing and encouraging approach to child guidance.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Teacher
Kids Inc.
Marion, Cedar Rapids, Iowa
01.2021 - Current
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Directed after-school tutoring and mentoring program serving [Number] elementary school students.
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
Warehouse Worker
EcoLips
Marion, Iowa
07.2020 - 01.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Loaded, unloaded and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Wrapped pallets in shrink wrap prior to loading.
- Updated daily logs with regular shift activities and incident details.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Customer Account Executive
Infinty Contact
Cedar Rapids, IA
01.2019 - 07.2019
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Evaluated customers' potential needs to make appropriate recommendations.
- Maintained attitude of continuous improvement and competitive approach to sales benchmarks.
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
- Mastered and constantly improved in sales techniques, including prospecting, proposal, exceptions, closing, follow-up and upsell.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Secured on-time payments and collected on delinquent accounts through [Action].
- Collected and analyzed data to learn more about consumer behavior.
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
- Monitored and tracked campaigns to determine effectiveness and future changes.
- Applied consultative approach and established script responses to overcome customer objections.
Waitress and Trainer
Zio Johno's
Marion , Cedar Rapids, And North Liberty, Iowa
10.2018 - 07.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepared beverages and filled food orders for customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Used cash registers and credit card machines to cash out customers, handling average sale per table.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.
Cashier Assistant Manager
Fas Fuel
Cedar Rapids And Marion, IA
07.2018 - 05.2019
- Submitted reports to senior management to aid in business decision-making and planning.
- Quickly and accurately counted drawers at start and end of each shift.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Built positive relationships with customers to increase repeat business.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored areas for security issues and safety hazards.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored new sales associates to contribute to store's positive culture.
Cashier
Walmart
Dallas, Texas
01.2017 - 09.2017
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Operated cash register to record all transactions accurately and efficiently.
- Reviewed weekly sales ads and monitored price changes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers with special services, account updates and promotional options.
- Checked prices for customers and processed items sold by scanning barcodes.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Increased sales by offering advice on purchases and promoting additional products.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests.
Waitress and District Managerin Training
Waffle House Restaurant
Dallas, Texas
01.2017 - 08.2017
- Delivered new employee onboarding and training sessions .
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated ongoing technical training and personal development classes for staff members.
- Trained new hires to perform cross-training exercises with experienced workers.
- Tested all training software and hardware prior to commencing training programs.
- Directed training programs and development paths for managers and supervisors.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Developed surveys to identify training needs based on projected production processes and changes.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Planned corporate annual summer and holiday events, including team building-based training initiatives.
- Implemented new learning strategies depending upon employees' skill levels.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Managed all exempt employee coaching, training and performance improvement actions.
- Researched and obtained relevant course materials to achieve training objectives.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Conducted training courses and prepared videos for long-term use.
- Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
Education
High School Diploma -
Washington High School
Cedar Rapids, IA 08.2013 - 06.2015
High School Diploma -
Lake Highlands High School
Dallas, TX 08.2015 - 06.2016
GED -
Kirkwood Community College
Cedar Rapids, IA 01.2021 - Current
Skills
Special education
Student-centered learning
Child development
Curriculum Development
Student engagement
Special Needs Students
Lesson Planning
Classroom management
Blackboard software
Student records management
Group and individual instruction
Test Proctoring
Drawer management
Customer assistance
Staff Training
Money handling
Payment collection
Customer Relations
Till counting
Safe verifications
Order taking
Cash register systems
Refunds and exchanges
Liquor law compliance
Identification checks
Purchase assistance
Records Maintenance
Basic math skills
Cash drawer management
Inventory management
Receipt and refund issuance
Cleaning and sanitizing
Product restocking
Cash Handling
Refund handling
Retail merchandising
Time management skills
Written and verbal communication
Product and service sales
Guest inquiries
Timeline
Teacher
Kids Inc.
01.2021 - Current
GED -
Kirkwood Community College
01.2021 - Current
Warehouse Worker
EcoLips
07.2020 - 01.2021
Customer Account Executive
Infinty Contact
01.2019 - 07.2019
Waitress and Trainer
Zio Johno's
10.2018 - 07.2019
Cashier Assistant Manager
Fas Fuel
07.2018 - 05.2019
Cashier
Walmart
01.2017 - 09.2017
Waitress and District Managerin Training
Waffle House Restaurant
01.2017 - 08.2017
High School Diploma -
Lake Highlands High School
08.2015 - 06.2016
High School Diploma -
Washington High School
08.2013 - 06.2015