Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emoni Carter

~
Richmond,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure employment. Resourceful and ready to learn while providing exceptional customer service skills regularly.

Motivated employee that constantly applies time management and first-rated service with a strong background in hospitality.

Recognized for swiftly handling assignments and positively resolving issues. Consistently creating strong relationships with guests to promote quality costumer service.Eager and ready to help team achieve company goals.

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work History

- Customer Service Representative, Houston,

SYKES
Houston, TX
02.2021 - 09.2021
  • Handles service calls and customer questions
  • Provide excellent costumer service while maintaining attentive to customers
  • Monitor customer satisfaction
  • Provide information regarding company
  • Identify problems and search solutions to solve customer answers
  • Build business relationships with clients to costumer service satisfaction
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.

Pet Counselor

Petland
Houston, TX
07.2020 - 03.2021
  • Monitoring the health and well being of animals
  • Assisting customers witn different options witn purchasing puppies
  • Providing important information regarding the puppies and their health
  • Gathering puppies individual paperwork.
  • Monitored health of animals, reporting any issues to shelter staff for resolution.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
  • Monitored animals for behavioral problems and signs of health issues.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Sales Associate

Nordstrom
Milwaukee, WI
01.2019 - 08.2019
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.

Cashier

Walmart
Milwaukee, WI
10.2018 - 01.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Tallied cash drawer at beginning and end of each work shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.

Sales Associate

Forever 21
Milwaukee, WI
02.2018 - 11.2018
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Informed customers of promotions to increase sales productivity and volume.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to effectively build rapport and lasting relationships.

Assistant

Superkidz Daycare
Milwaukee, WI
10.2017 - 05.2018
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Developed and maintained relationships with children and parents to maintain a healthy business relationships

Education

Riverside High School
Milwaukee, WI
05.2015 - 05.2019

Bachelor Of Medical Biology -

Texas Southern University
Houston, TX
08.2019 - Current

Skills

Dependable and Responsible

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Timeline

- Customer Service Representative, Houston,

SYKES
02.2021 - 09.2021

Pet Counselor

Petland
07.2020 - 03.2021

Bachelor Of Medical Biology -

Texas Southern University
08.2019 - Current

Sales Associate

Nordstrom
01.2019 - 08.2019

Cashier

Walmart
10.2018 - 01.2019

Sales Associate

Forever 21
02.2018 - 11.2018

Assistant

Superkidz Daycare
10.2017 - 05.2018

Riverside High School
05.2015 - 05.2019

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