Emoni Johnson
Baltimore,United States
Summary
Knowledgeable Care Options Counselor with solid foundation in assisting clients with informed decision-making. Demonstrated success in providing tailored guidance to diverse populations, ensuring optimal outcomes. Proven ability to utilize active listening and problem-solving skills effectively.
Overview
6
6
years of professional experience
Work History
Health Service and Employee Relations Specia
175th Medical Group
09.2022 - Current
- Provided executive and administrative support, including scheduling, meeting coordination, and communication for 300+ personnel, ensuring operational efficiency
- Managed internal and external communications, ensuring timely response to client needs and correspondence, aligning with the self-directed nature of care
- Processed and tracked over 1,200 financial transactions monthly, ensuring accuracy and compliance for efficient client services
- Improved patient comfort by providing attentive and compassionate care.
- Skilled at working independently and collaboratively in a team environment.
Individual Counselor
Methods Therapy LLC
08.2023 - 01.2024
- Conducted client assessments and collaborated with individuals and representatives to set and achieve personal goals, fostering self-direction in their care plans
- Documented interactions in client management systems, ensuring accurate record-keeping for monitoring and auditing purposes
- Facilitated crisis intervention, handling urgent calls and resolving issues to ensure client safety and satisfaction
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Employee Relations and Benefits Auditor
IHG Hotels
04.2022 - 08.2022
- Managed reservation processes and client interactions, ensuring prompt service and accurate documentation for compliance
- Assisted with operational forecasting and training enhancement, achieving a 30% improvement in customer service effectiveness
- Developed rapport with repeat guests by remembering names and preferences, enhancing their loyalty to the hotel brand.
Clinician
Family Therapy Services LLC
01.2022 - 04.2022
- Coordinated group therapy sessions and provided ongoing monitoring of children's progress through quarterly assessments and quality assurance surveys
- Documented and reported on therapy outcomes, ensuring compliance with auditing and billing processes
- Fostered self-management by guiding clients and representatives on setting personal goals, similar to responsibilities in self-directed programs like VDC
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
Employee Development Specialist- Security Programs
175th Security Forces
10.2018 - 04.2022
- Coordinated logistics, scheduled quarterly security training, and ensured the safety and well-being of participants in high-stress environments
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Increased overall efficiency by identifying skills gaps within the organization and developing customized solutions to address them accordingly.
Education
Master of Science - Mental Health Counseling
Bowie State University
Bowie2024
Bachelor of Arts - Applied Psychology
Coppin State University
Baltimore, MD2020
Skills
- Friendly, Positive Attitude
- Crisis Intervention
- Client Coordination and Support
- Self-Direction Program Assistance
- Time Management and Scheduling
- Attention to Detail
- Documentation and Reporting
- Collaboration and Teamwork
Languages
French
Elementary
Timeline
Individual Counselor
Methods Therapy LLC
08.2023 - 01.2024
Health Service and Employee Relations Specia
175th Medical Group
09.2022 - Current
Employee Relations and Benefits Auditor
IHG Hotels
04.2022 - 08.2022
Clinician
Family Therapy Services LLC
01.2022 - 04.2022
Employee Development Specialist- Security Programs
175th Security Forces
10.2018 - 04.2022
Master of Science - Mental Health Counseling
Bowie State University
Bachelor of Arts - Applied Psychology
Coppin State University
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