Jonathan Adams
Clayton,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Blue Cross NC
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Remote Healthcare Customer Service Representative
MCI
07.2021 - 10.2023
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Assessed safety and operability of vehicles, equipment and medical supplies to prevent unnecessary health risks.
- Assisted patients with obtaining and rescheduling appointments.
- Developed health plans for patients to improve overall health or recover from injuries and illnesses.
- Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
- Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations.
Education
High School Diploma -
Tarheel Challenge Academy
06.2021
Skills
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Strong Analytical and Problem-Solving Skills
- Upbeat and Positive Personality
- HIPAA Guidelines
- Compassionate Care
- Customer Account Management
- First-Tier Technical Support
- Account Management
Medical terminology knowledge
Shipping procedures understanding
Timeline
Customer Service Representative
Blue Cross NC
11.2023 - Current
Remote Healthcare Customer Service Representative
MCI
07.2021 - 10.2023
High School Diploma -
Tarheel Challenge Academy