Emoniay Clayton

Hourly Rate: 24.85

• Supervise team of 10+ employees- Drive team activities to include conducting new hire orientation and training, managing employee schedules, and providing performance feedback
• Support store manager- Oversees opening/closing procedures, and provide vital insights for business development through competitive analysis
• Streamline store operations for increased efficiency, implementing new processes and procedures
• Maintain administrative workflow by developing cadence for reporting procedures; generates inventory, reconciliation reports, expense reports and budget analysis reports
• Oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
• Develop strong working relationships with staff, fostering positive work environment.

Salary: 49,920

• Supervise a team of 7 concierge staff- Oversee operations at front desk ensuring exceptional customer service and team is up to date with Standard Operating Procedures (SOP) for improved efficiency and resident experience
• Assist property manager with coordination of vendors for cost-effective maintenance services, contributing to budget control and collaborate on annual budget planning
• Manage calendars, email correspondence, reservation requests, and parking
• Drive team activities (staff meetings, conference calls, and ordering supplies)
• Prepare professional business communication documents, such as letters, expense reports, spreadsheets and invoices.

Hourly Rate: 15.50

• Ensured guest satisfaction by handling guest complaints, compiled customer feedback and provided recommended service delivery improvements to staff to boost organizational efficiency
• Screened applicants using Applicant Tracking System (ATS), conducted interviews, coordinated employee placement, planned, and conducted orientation and training, and provided performance feedback
• Monitored financial performance by optimizing table turnover rates and enhancing menu offerings, tracked daily sales transactions and invoices for accuracy and updated financial reporting
• Improved revenue growth by 2.5% annually
• Employee of the Month; May 2017, January 2018, February 2020