Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emonie Barnes

Newark,NJ

Summary

I am an eager, self driven, ambitious, reliable, honorable, leader. Ready and willing to pursue and further my career. Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere Willing to relocate: Anywhere

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Spencer’s Gifts
08.2024 - 12.2024
  • Responded promptly to guest inquiries, concerns, and requests, resolving issues in a timely manner
  • Maintained accurate records of guest information, preferences, and special requests for future reference
  • Cultivated strong relationships with repeat guests by recognizing them on subsequent visits and anticipating their preferences
  • Demonstrated effective problem-solving skills when dealing with challenging situations or difficult customers

Phlebotomist

Labcorp
06.2023 - 06.2023
  • I resigned from this position because I had to emergency relocate. I could not make the commute from Newark to Hammonton Monday - Friday.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Front Desk Agent

OCEAN Casino Resort Atlantic City
11.2022 - 11.2022
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Collected room deposits, fees, and payments.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.

Administrative Assistant

Christian Pentecostal LLC
06.2022 - 08.2022
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.

Call Center Agent

Ashley Furniture Industries
05.2021 - 07.2021
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Phlebotomist/Floater

Atlantic Health System-Northern New Jersey District
10.2020 - 02.2021
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Medical Assistant

Dr. Dennis DiGiacomo
06.2019 - 10.2020
  • Performed medical records management, including filing, organizing and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

DSP (Direct Support Professional)

Heart to Heart Home Care
05.2019 - 05.2019
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained clean, safe, and well-organized patient environment.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

Medical Assistant Pediatrics

Sunnyside Pediatrics
04.2017 - 05.2018
  • Prepared patients for physical examinations diligently, conducting thorough assessments of vital signs and medical histories.
  • Performed routine laboratory tests accurately and promptly to aid in prompt diagnoses and treatment plans.
  • Implemented patient reminder systems for upcoming appointments, contributing to improved attendance rates for scheduled visits.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.

Unpaid Internship (Medical Assistant)

Maniar Pediatrics
01.2017 - 03.2017
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Education

Certificate -

Harris School of Business-Linwood Campus
Linwood, NJ
03.2017

Skills

  • ICD-10 Direct support
    HIPAA
    Food preparation
    Medical Terminology
    Epic
  • Medical Scheduling
  • Medical Office Experience
  • Cash handling
  • Laboratory experience
  • Direct support
  • HIPAA
  • Food preparation
  • Medical Terminology
  • Epic
  • First Aid & CPR certified, OSHA (2 years)
  • Insurance Verification
  • Medical Billing
  • Computer Skills
  • EMR systems
  • Medical Records
  • EKG
  • Front desk
  • Dispatching
  • Microsoft Word
  • Meal preparation
  • CPR
  • Venipuncture
  • Phlebotomy
  • Filing
  • Computer skills
  • Clerical Experience
  • Vital signs
  • Casino
  • Triage
  • Customer service
  • Medical coding

Certification

  • CCMA Certification
  • First Aid Certification
  • CPR Certification

Timeline

Guest Service Representative

Spencer’s Gifts
08.2024 - 12.2024

Phlebotomist

Labcorp
06.2023 - 06.2023

Front Desk Agent

OCEAN Casino Resort Atlantic City
11.2022 - 11.2022

Administrative Assistant

Christian Pentecostal LLC
06.2022 - 08.2022

Call Center Agent

Ashley Furniture Industries
05.2021 - 07.2021

Phlebotomist/Floater

Atlantic Health System-Northern New Jersey District
10.2020 - 02.2021

Medical Assistant

Dr. Dennis DiGiacomo
06.2019 - 10.2020

DSP (Direct Support Professional)

Heart to Heart Home Care
05.2019 - 05.2019

Medical Assistant Pediatrics

Sunnyside Pediatrics
04.2017 - 05.2018

Unpaid Internship (Medical Assistant)

Maniar Pediatrics
01.2017 - 03.2017

Certificate -

Harris School of Business-Linwood Campus

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