Emonie Brinson
Tampa,FL
Summary
Dedicated customer service professional, with knowledge of computer systems and proven conflict resolution abilities. I am committed to retaining customers in order to increase revenue, and increase customer loyalty.
Overview
7
7
years of professional experience
Work History
Customer Retention Specialist
Spectrum-Orlando, FL
06.2019 - 06.2024
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Boosted revenue through upselling, and cross-selling opportunities during customer interactions.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Customer Service Representative
Walmart-Orlando, FL
05.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier
Walmart-Orlando, FL
10.2017 - 05.2018
- Operated cash register for cash, check, and credit card transactions with accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise.
Education
High school diploma -
Edgewater High School
Orlando, FLSkills
- Customer Relations
- Conflict Resolution
- Active Listening
- Analytical and Critical Thinking
- Upselling and Cross Selling
- Data Entry
- Computer Proficiency
- Payment Processing
Timeline
Customer Retention Specialist
Spectrum-Orlando, FL
06.2019 - 06.2024
Customer Service Representative
Walmart-Orlando, FL
05.2018 - 05.2019
Cashier
Walmart-Orlando, FL
10.2017 - 05.2018
High school diploma -
Edgewater High School