Summary
Overview
Work History
Education
Skills
Timeline
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Emonie Forney

Charlotte,NC

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Edge Clothing
Charlotte, NC
02.2023 - Current
  • Resolved conflicts between team members in an effective manner.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.

Team Member

Victoria's Secret & PINK
Charlotte, NC
08.2023 - 01.2024
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Operated cash registers to process payments from customers.
  • Participated in training sessions for new employees when needed.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Provided customer service support to ensure satisfaction.
  • Greeted customers upon entering the store with friendly demeanor.
  • Assisted customers with product selection and ordering process.
  • Developed positive customer relationships through friendly greeting and excellent service.

Barista

Starbucks
Charlotte, NC
03.2022 - 06.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Operated cash registers to process customer payments.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Adhered to health department regulations concerning sanitation standards.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Cashier

Taco Bell
Charlotte, NC
06.2021 - 05.2023
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Ensured compliance with all safety regulations within the store environment.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.

Team Member

Defygravitystudio
Charlotte, NC
01.2021 - 09.2022
  • Operated cash registers to process payments from customers.
  • Participated in training sessions for new employees when needed.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Answered phone calls regarding inquiries about products or services.
  • Provided customer service support to ensure satisfaction.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Greeted customers upon entering the store with friendly demeanor.
  • Developed positive customer relationships through friendly greeting and excellent service.

Education

High School Diploma -

Mallard Creek High School
Charlotte, NC
06-2024

Skills

  • Task Delegation
  • Product and service knowledge
  • Employee Scheduling
  • Recruiting and interviewing
  • Employee Performance Evaluations
  • Cost Reduction
  • Sales monitoring
  • Customer Relations
  • Retail Operations
  • Team motivation
  • Orientation and training
  • Money Handling
  • Customer Relationship Management (CRM)
  • Human Resources Management
  • Customer Service
  • Positive Attitude
  • Problem Resolution
  • Multitasking
  • Task Prioritization
  • Problem-Solving

Timeline

Team Member

Victoria's Secret & PINK
08.2023 - 01.2024

Assistant Manager

Edge Clothing
02.2023 - Current

Barista

Starbucks
03.2022 - 06.2023

Cashier

Taco Bell
06.2021 - 05.2023

Team Member

Defygravitystudio
01.2021 - 09.2022

High School Diploma -

Mallard Creek High School

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Emonie Forney