Emonie Reid

• Explained menu items and suggested appropriate options for food allergy concerns.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Upsold high-profit items to enhance sales numbers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Cultivated warm relationships with regular customers.

Banquet set up

• Bussed and reset tables to keep dining room and work areas clean.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Managed budgeting and invoicing for both large and small-scale events.
• Performed cost-benefit analysis for corporate and social events.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Maintained clean and safe work environment.
• Replenished condiments and other supplies at tables and service bars.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.