Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
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Emonni Brisbon

Wilson,USA

Summary

Customer Service and Sales Professional with 5 years of experience excelling in retail environments, renowned for mentoring new team members and enhancing team performance. Skilled in order packaging, payment collection, and inventory management, with a strong focus on customer satisfaction and efficiency. Aspires to leverage leadership and customer service skills to drive team success and elevate customer experiences.

Overview

5
5
years of professional experience

Work History

Shift Manager

Royal Farms
Wilson
03.2025 - Current
  • Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
  • Streamlined inventory management by conducting regular audits and maintaining accurate records.
  • Enhanced customer satisfaction by addressing concerns promptly and professionally.
  • Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
  • Improved team efficiency by implementing effective scheduling and task delegation strategies.
  • Trained and mentored new employees to maximize team performance.

Trainer

Fedex
Wilson
09.2024 - 01.2026
  • Efficiently handle packages, ensuring timely sorting and loading
  • Collaborate with team to meet delivery deadlines and maintain high customer satisfaction
  • Consistently exceed daily package handling targets, contributing to improved warehouse productivity
  • Adapt quickly to fluctuating workloads during peak seasons
  • Mentor new team members, sharing best practices and fostering a culture of excellence
  • Contribute to a positive work environment, boosting team morale and productivity

Front End Team Lead

Walmart
Raleigh, NC
02.2021 - 12.2024

I’m

  • Led front-end development team to deliver high-quality user experiences across multiple platforms.
  • Trained new employees on operational procedures and customer service standards.
  • Supervised team performance and ensured compliance with company policies.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

High School Diploma -

Lankenau High School
Philadelphia, PA

Skills

    Warehouse

    Manlagemnenu

    Food Safety Regulations

    Customer Service

    leam Leadersmip

    inventory Management

ADDITIONAL INFORMATION

  • Authorized to work in the US for any employer
  • Operate cash register efficiently, ensuring accurate transactions and customer satisfaction.
  • Assist with store maintenance and inventory management.
  • Maintain a clean and organized checkout area.
  • Handle cash and card payments meticulously, balancing register at shift end.
  • Provide exceptional customer service, addressing concerns promptly.
  • Mentor new team members on cash handling and store procedures.
  • Analyzed customer feedback to identify trends, providing valuable insights for service improvements.
  • Implemented data-driven strategies to enhance response times.

Timeline

Shift Manager

Royal Farms
03.2025 - Current

Trainer

Fedex
09.2024 - 01.2026

Front End Team Lead

Walmart
02.2021 - 12.2024

High School Diploma -

Lankenau High School