Micah Harris
Capitol Heights,MD
Summary
Adept at boosting customer satisfaction and streamlining warehouse operations, my tenure at Elite Fleet Service honed my expertise in GPS route planning and exceptional service delivery. Leveraging a blend of strong problem-solving abilities and a positive attitude, I consistently exceeded performance targets, contributing to a significant reduction in package damage rates.
Developed key skills in fast-paced warehouse environment, focusing on safe driving and logistical efficiency. Expertise in managing inventory and fulfilling orders accurately. Seeking to transition into new field where these skills can contribute to streamlined operations and team success.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Driver, Warehouse Orders
Elite Fleet Service
03.2022 - 10.2024
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sales Associate
Journeys Kidz
01.2020 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Package Handler
FedEx Ground
01.2017 - 02.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
High School Diploma -
Wilde Lake High School
5460 Trumpeter Rd 06-2016
Skills
- Loading and unloading
- Order picking
- Heavy lifting
- Warehouse safety
- Customer service
- Vehicle maintenance
- Stock control
- Positive attitude
- Valid Driver's license
- GPS and route planning
- Problem-solving
- Time management skills
- Time management
- Shipping and packaging
- Teamwork and collaboration
- Packaging
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Client service
- Product sales
- Upselling
- Cleaning techniques
- Goal tracking
- Positive and professional
- Hospitality and accommodation
Languages
English
Full Professional
Timeline
Driver, Warehouse Orders
Elite Fleet Service
03.2022 - 10.2024
Sales Associate
Journeys Kidz
01.2020 - 07.2023
Package Handler
FedEx Ground
01.2017 - 02.2019
High School Diploma -
Wilde Lake High School
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