EMONNIE CULBRETH
Philadelphia,PA
Summary
Dedicated Customer Service and Security Professional with over four years of progressive experience in customer support, conflict resolution, safety management, and administrative operations. Demonstrates strong leadership, communication, and attention to detail in fast-paced, high-pressure environments. Proven ability to foster positive and inclusive atmospheres, manage security protocols, and resolve conflicts efficiently. Experienced in data collection, customer satisfaction enhancement, and operational coordination. Currently expanding expertise in health behavior change through coursework at Yale University
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Climate
School District of Philadelphia
Philadelphia, PA
10.2023 - Current
- Manage student behavior and safety, fostering a positive school environment
- Addressed behavioral challenges efficiently using enhanced conflict resolution skills.
- Collaborate with staff to foster a positive school environment, demonstrating strong interpersonal skills and a commitment to student well-being.
Security Officer
Allied Universal Security Services
Philadelphia, PA
03.2022 - 10.2023
- Maintain secure environment ensuring employee safety and secure premises.
- Oversaw employee safety procedures.
- Develop actionable solutions for management to mitigate security risks.
- Respond quickly to problems, report clear information, work with minimal supervision.
Customer Service Call Center Representative
Independent Blue Cross
Philadelphia, PA
06.2021 - 09.2021
- Resolved customer issues promptly, enhancing satisfaction and retention.
- Logged and researched inquiries, ensuring accurate and timely responses.
- Coordinated with vendors to track shipments, prices, and backorders effectively.
Mail Processing Clerk
United States Postal Service
Philadelphia, PA
03.2020 - 07.2020
- Managed mail flow using automated and manual methods, ensuring timely distribution.
- Bundled, labeled, and routed mail accurately to meet deadlines and procedures.
- Memorized and processed mail based on multiple address zones, enhancing efficiency.
Education
High School Diploma -
Murrell Dobbins
Skills
- Attention to Details
- Data Collection
- Leadership
- Communication
- Conflict resolution
- Customer satisfaction enhancement
Certification
Health behavior change: From evidence to action by Yale University
Intro to Psychology by Yale University
Timeline
Student Climate
School District of Philadelphia
10.2023 - Current
Security Officer
Allied Universal Security Services
03.2022 - 10.2023
Customer Service Call Center Representative
Independent Blue Cross
06.2021 - 09.2021
Mail Processing Clerk
United States Postal Service
03.2020 - 07.2020
High School Diploma -
Murrell Dobbins