Emonnie Rowe
Carmichael,CA
Summary
Compassionate professional with a solid background in human services and extensive experience in assisted living. As a Resident Care Coordinator, I delivered quality care and fostered a safe environment, leading to an promotion to Assistant Administrator. Currently oversee operations and ensure compliance with health and safety regulations. With an Associate's Degree in Human Services and two case management certificates, I possess the skills to effectively assess diverse community needs. In the process of pursuing a Bachelor's Degree in Health Care Administration, expected in 2025, to further enhance my expertise. Certified in Residential Care Facility for the Elderly (RCFE), I am dedicated to improving the quality of life for aging individuals. I aim to leverage my experience and skills within the Department of Human Services to make a meaningful impact.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant Administrator
Twin Rivers at Natomas Assisted Living
02.2024 - Current
- Managed daily schedules for nineteen staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Handle sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization's services or personnel.
- Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards.
- Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
- Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
- Evaluated correspondence, contracts and other business documentation for accuracy.
- Facilitated successful internal audits by maintaining detailed records
- Educate staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Managed resident schedules, coordinating activities and appointments.
- Oversee resident intake process, ensuring accurate documentation of medical history and needs.
- Maintained resident files and records, ensuring compliance with regulations.
- Facilitated communication between residents, families, and healthcare providers.
- Assisted with staff scheduling and training, ensuring quality care delivery
Resident Care Coordinator
Twin Rivers at Natomas Assisted Living
07.2022 - 02.2024
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
- Assisted in the development of facility policies and procedures that adhered to state regulations while promoting quality care.
- Enhanced resident well-being by implementing personalized care plans and coordinating with multidisciplinary teams.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Increased medication and medical terminology knowledge through research and continuing education.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and assisted residents through individual service plans.
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
Patient Care Technician
BrightStar Care
09.2020 - 09.2022
- Performed hourly rounds and responded promptly to call lights
- Implemented nursing care plans by performing patient care activities under supervision of licensed nurses
- Fostered mobility with regular turning, positioning, and ambulating of patients
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Maintained accurate records of patient care, condition, progress, and concerns
- Maintained cleanliness of assigned work area according to infection control standards
- Performs data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
- Performs assessments at outside facilities for entry
- Gives tours and market to and for potential residents
In Home Care Provider / Nursing Assistance
IHSS
09.1994 - 04.2022
- Provided patients and families with emotional support
- Exhibited compassionate care and communication regarding issues of death and dying
- Bathing
- Hair washing and shaving
- Help with dressing
- Medication reminders
- Transferring
- Toileting assistance
- Other personal care needs
- Monitored patient's physical and mental condition
- As well as shopping for food and preparing and serving meals and snacks
- Documented resident records on daily flow sheets
- Kept records
- Provide transportation to and from medical appointments
- Help in making decisions for patient involving well-being
Education
Bachelor of Science - Health Care Administration
University of Arizona Global Campus
Online06-2025
Associate of Science - Human Services
Shasta College
11555 Old Oregon Trail, Redding, CA 9600305-2024
Skills
- Scheduling appointments and resident activities
- Maintaining accurate resident records and files
- Managing resident intake process
- Processing billing and insurance paperwork
- Coordinating with healthcare providers
- Preparing reports and documentation
- Excellent verbal and written communication skills
- Ability to effectively interact with residents, families, and staff
- Conflict resolution skills
- Strong time management skills
- Detail-oriented with high accuracy
- Ability to prioritize tasks and manage multiple projects simultaneously
Awards
- Dean's List, 05/24, Shasta College
- EOPS Certificate of Academic Excellence, 05/24, Shasta College
Certification
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- RCFE Administrator Certification
- Cl.Level 1 Case Management Certification
- Cl.Level 2 Case Management Certification
- Life Management Certification
Timeline
Assistant Administrator
Twin Rivers at Natomas Assisted Living
02.2024 - Current
Resident Care Coordinator
Twin Rivers at Natomas Assisted Living
07.2022 - 02.2024
Patient Care Technician
BrightStar Care
09.2020 - 09.2022
In Home Care Provider / Nursing Assistance
IHSS
09.1994 - 04.2022
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- RCFE Administrator Certification
- Cl.Level 1 Case Management Certification
- Cl.Level 2 Case Management Certification
- Life Management Certification
Bachelor of Science - Health Care Administration
University of Arizona Global Campus
Associate of Science - Human Services
Shasta College
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