Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eduardo Montano

Dallas,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Inspire loyalty with customers and Staff to build a better work culture and environment for anyone joining the team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Bombshells
06.2023 - 12.2023
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Assistant General Manager

Hooter Of America
02.2020 - 01.2023
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Regional Wearhouse Specialist

Living Spaces Distribution Center
02.2018 - 01.2020
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Increased sales revenue with targeted marketing campaigns and strategic product positioning.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
  • Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
  • Transformed underperforming departments with strategic planning efforts focused on process improvement.
  • Followed all company policies and procedures to deliver quality work.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained database systems to track and analyze operational data.

L4 Manager

AMZL Logistics - DS Variable
03.2017 - 02.2018
  • Enhanced employee retention by designing and implementing comprehensive L&D programs tailored to individual needs.
  • Streamlined onboarding processes for new hires, reducing the average time taken to reach full productivity.
  • Developed and delivered targeted training modules, resulting in improved overall job performance across the organization.
  • Collaborated with cross-functional teams to identify skills gaps and develop relevant training solutions, fostering a culture of continuous learning.
  • Evaluated employee performance data to assess the effectiveness of L&D initiatives and refine strategies accordingly.
  • Managed annual L&D budgets, maximizing ROI through strategic allocation of resources and cost-effective training methods.
  • Implemented e-learning platforms for remote employees, facilitating ongoing professional development despite geographical constraints.
  • Optimized scheduling processes for training sessions, ensuring minimal disruption to daily operations while maximizing employee participation rates.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Designated Line Trainer

Cheesecake Factory
03.2016 - 12.2018
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
  • Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
  • Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Monitored food quality and presentation to maintain high standards.
  • Managed opening and closing shift kitchen tasks.

Stock Supervisor

McDonalds McSpiel
12.2009 - 03.2016
  • Enhanced inventory accuracy by conducting regular stock audits and updating records accordingly.
  • Streamlined warehouse operations for increased efficiency by implementing effective organizational systems.
  • Reduced stock discrepancies with meticulous record-keeping and timely communication with cross-functional teams.
  • Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.

Education

Associate of Arts - Music Performance

Riverside City College
Riverside, CA

High School Diploma -

Riverside Poly High School
Riverside
05.2012

Skills

  • Loss Prevention
  • Process Automation
  • Program Administration
  • Contract Negotiations
  • Project Management
  • Staff Supervision
  • Quality Management
  • Operations Oversight
  • Customer Retention
  • Expense Control
  • Distribution Management
  • Customer Relationship Management
  • Schedule Management
  • Workflow Planning
  • Branding
  • Financial Administration
  • P&L Management
  • Budget Administration
  • Team Leadership
  • Marketing
  • Process Improvements
  • Team Player
  • Sales Expertise
  • Staff Training and Development
  • Effective Leader
  • Budget Coordination
  • Staff Management
  • Performance Improvements
  • Staff Training
  • Client Relations
  • Administrative Skills
  • Operations Management
  • Cost Reductions
  • Deadline-Oriented
  • Data Review
  • Staffing
  • Purchasing
  • Staff Motivation
  • Relationship Building
  • Human Resources Management
  • Bilingual
  • Recruitment
  • Risk Management
  • Inventory Control
  • Employee Scheduling

Certification

  • ServSafe Management
  • TABC
  • Food Handlers Certification
  • Servsafe Food Handler

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Bombshells
06.2023 - 12.2023

Assistant General Manager

Hooter Of America
02.2020 - 01.2023

Regional Wearhouse Specialist

Living Spaces Distribution Center
02.2018 - 01.2020

L4 Manager

AMZL Logistics - DS Variable
03.2017 - 02.2018

Designated Line Trainer

Cheesecake Factory
03.2016 - 12.2018

Stock Supervisor

McDonalds McSpiel
12.2009 - 03.2016

Associate of Arts - Music Performance

Riverside City College

High School Diploma -

Riverside Poly High School

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Eduardo Montano