Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emorfia Apostolakides

Mount Prospect,IL

Summary

Experienced with screening procedures and ensuring operational accuracy and compliance. Utilizes keen attention to detail and effective communication to manage tasks and resolve issues. Knowledge of maintaining high standards and efficiency in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Drug screener/Receptionist Administrator

Premise Health
02.2024 - 10.2024
  • Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
  • Complied with all federal, state, and local regulations as well as company rules.
  • Evaluated pre-employment assessments results to ensure proper alignment between candidate skills and position requirements.
  • Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.

Receptionist/Medical Assistant

Northern Illinois Foot and Ankle
02.2021 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.

Receptionist Administrator

NCH Medical Group
10.2020 - 02.2021
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.

Education

Cardiology Echo Technician - Cardiology

Medical Career Institute
Chicago, IL
06.2004

High School Diploma -

Mather High School
Chicago, IL
06.1994

Skills

  • Results management
  • Analytical mindset
  • Corporate Procedures
  • Assertiveness
  • Customer service and assistance
  • Customer relations skills
  • Time Management
  • Multitasking

Languages

Greek
Full Professional

Timeline

Drug screener/Receptionist Administrator

Premise Health
02.2024 - 10.2024

Receptionist/Medical Assistant

Northern Illinois Foot and Ankle
02.2021 - 02.2024

Receptionist Administrator

NCH Medical Group
10.2020 - 02.2021

Cardiology Echo Technician - Cardiology

Medical Career Institute

High School Diploma -

Mather High School

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Emorfia Apostolakides