E'mori Thompson

• Facilitated conflict resolution between residents and addressed concerns when necessary and in a timely manner promoting a harmonious living environment for all occupants through effective communications.
• Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
• Logged and filed incident reports, detailing significant occurrences during assigned shifts.
• Attended continuing training sessions on various techniques and methods.

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• Handled high-pressure situations gracefully and Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Provided exceptional customer service during client visits, fostering long-term relationships with key customers.
• Enhanced client satisfaction by ensuring timely communication and addressing their needs promptly.
• Maintained a well-organized and clean studio environment, fostering an efficient workflow for staff and clients.

• Enhanced guest experience by providing exceptional customer service, ensuring safety, respond to complaints, make accommodations, and maintaining a positive attitude.
• Managed crowd control, and Assisted in emergency situations calmly and efficiently, following established protocols for handling various scenarios involving guest safety or attraction malfunctions.
• Contributed to a positive work environment by being flexible and fostering strong relationships with coworkers and supporting team goals.
• Delivered seamless and professional experience by providing safe and clean cabana, assisting with tasks associated with cabana check-ins and check-outs.