Hardworking and passionate individual with strong organizational skills eager to secure an entry-level Hotel Duty Manager position. Detail-oriented professional with bilingual abilities and experienced in providing a positive attitude, customer service, clerical skills, and problem-solving abilities that can help customers in any situation. Ready to help the team members deliver positive guest experience and achieve company goals.
Hi, I’m
Emory Dang
Orlando,FL
Summary
Overview
3
years of professional experience
Work History
Mark Hoang MD, PA.
Medical Assistant
09.2022 - Current
Job overview
- Gather medical and health info. from all appropriate sources to help treat patients in a better way.
- Attended patient appointments w/ physicians and document medical histories, concerns, and changes in patient's condition.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
Hampton Inn By Hilton
Front Desk Agent
08.2021 - 01.2022
Job overview
- Greeted over 30+ visitors and customer upon arrivals, offered assistance, and answered question to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Coordinated with vendors for repair and maintenance of hotel, and housekeeping department for cleanliness of rooms.
Purelux Nails And Spa
Receptionist Clerk
03.2020 - 06.2021
Job overview
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific nails technicians.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained continuous knowledge of all services, products, and monthly marketing.
- Perform opening and closing duties, include cash/ credit card procedures and facility cleaning.
Education
Valencia CollegeOrlando, FL
Associate of Science from Dental Hygiene
06.2024
University Overview
Oak Ridge High SchoolOrlando, FL
High School Diploma
06.2021
University Overview
- Dean's List [2020-2021]
- Honor Roll [2018-2021]
- [Student Government Association, Lions Clubs International] Member.
- [National Honors Society & Key Club International & Honors Society] Member.
- Extracurricular Activities: [Bowling club & Tennis club & Volleyball club].
- Professional Development: [JA Academy for Leadership and Entrepreneurship.
Skills
- Excellent communication skills to build a rapport with customers
- Maintaining professional attitude and behaviors
- Teamwork and Cooperation
- Multitasking and Organizing
- Fluent in both English and Vietnamese
- Proficient in Microsoft Words, Microsoft Powerpoint, and Excel
- Problem solving
- Reservation Management
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Medical Assistant
Mark Hoang MD, PA.
09.2022 - Current
Front Desk Agent
Hampton Inn By Hilton
08.2021 - 01.2022
Receptionist Clerk
Purelux Nails And Spa
03.2020 - 06.2021
Valencia College
Associate of Science from Dental Hygiene
Oak Ridge High School
High School Diploma
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