Emory Edwards
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Solar Solutions
09.2023 - 01.2024
- Transcribed and organized information to assist in preparing speeches and presentations.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Liaised between clients and vendors and maintained effective lines of communication.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed department budgets and generated financial reports for management review.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Seasonal Sales Associate
Starr Fireworks
07.2020 - 07.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Customer Service Cashier
Cefcostores
01.2022 - 12.2022
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Set up new sales displays each week with fresh merchandise.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Kemp High School
Kemp, TX05.2022
Skills
- Microsoft Outlook
- Schedule Management
- Strong Problem Solver
- Coordination
- Microsoft Office
- Budget Tracking
- Editing and proofreading
- Data retrieval systems
- Appointment Scheduling
- Patient care advocacy
- Business Administration
- Microsoft Excel
Timeline
Administrative Assistant
Solar Solutions
09.2023 - 01.2024
Customer Service Cashier
Cefcostores
01.2022 - 12.2022
Seasonal Sales Associate
Starr Fireworks
07.2020 - 07.2023
High School Diploma -
Kemp High School
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