Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emory Matuda Keese

Fort Lauderdale,FL

Summary

Highly organized professional with exemplary multitasking, time management and customer service skills. Responsible and willing to go the extra mile to assist others with solving problems. Easily adaptable to high-pressure, dynamic situations.

Overview

12
12
years of professional experience

Work History

Receptionist

Affinity Home Care of Pompano Beach
06.2024 - 11.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Scheduled and confirmed appointments and meetings for staff.
  • Updated and recorded staff information to maintain accounts.

Front Desk Receptionist

Le Meridien Dania Beach
11.2023 - 06.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Resolved customer problems and complaints.

Front Desk Representative

The Elmar Boutique Hotel
03.2021 - 11.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Administrative Assistant

Extincom Do Brasil
03.2013 - 01.2016
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Processed daily financial transactions in support of finance team objectives.
  • Matched purchase orders with invoices and recorded necessary information.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Education

High School Diploma -

Curso E Colegio Acesso

Skills

  • Guest Services
  • Problem-Solving Skills
  • Personable Demeanor
  • Customer Care
  • Administrative Support
  • Office Organization

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Receptionist

Affinity Home Care of Pompano Beach
06.2024 - 11.2024

Front Desk Receptionist

Le Meridien Dania Beach
11.2023 - 06.2024

Front Desk Representative

The Elmar Boutique Hotel
03.2021 - 11.2023

Administrative Assistant

Extincom Do Brasil
03.2013 - 01.2016

High School Diploma -

Curso E Colegio Acesso

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