Emory Townsend
Tuscaloosa,AL
Summary
Resourceful candidate brings drive, ambition and creativity to company. Responsible and mature team player knowledgeable in content creation and management and audience engagement. Unstoppable and enthusiastic collaborator committed to reacting appropriately and quickly to new challenges and contributing to company's success.
Overview
5
5
years of professional experience
Work History
Asst. General Manager & Private Event Coordinator
Avenue Pub
07.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Front of House Manager & Private Event Coordinator
Avenue Pub
02.2023 - 07.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
Social Media Coordinator Intern
North River Cattle Company
01.2022 - 05.2023
- Optimized social media content for maximum engagement and reach.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Increased brand awareness and followers through comprehensive social media campaign management.
Server Trainer
Avenue Pub
11.2021 - 02.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Interim Assistant Manager
Cravings
11.2020 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Family Nanny
Feller Family
08.2019 - 05.2021
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Hostess
Avenue Pub
05.2018 - 08.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
MBA - General Business
Troy University
Troy, AL08.2025
Bachelor of Science - Commerce and Business Administration, Marketing, Sales, Service Marketing
The University of Alabama, Culverhouse College of Business
Tuscaloosa, AL05.2023
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Certified in Microsoft Excel, PowerPoint, and Word
- Google Docs
- Canva
- Adobe Photoshop
Affiliations
American Marketing Association, September 2021-May 2023
SGA Committee for Diversity, Equity, and Inclusion, August 2021-May 2023
National Society for Leadership and Success, September 2021-May 2023
Timeline
Asst. General Manager & Private Event Coordinator
Avenue Pub
07.2023 - Current
Front of House Manager & Private Event Coordinator
Avenue Pub
02.2023 - 07.2023
Social Media Coordinator Intern
North River Cattle Company
01.2022 - 05.2023
Server Trainer
Avenue Pub
11.2021 - 02.2023
Interim Assistant Manager
Cravings
11.2020 - 11.2021
Family Nanny
Feller Family
08.2019 - 05.2021
Hostess
Avenue Pub
05.2018 - 08.2019
MBA - General Business
Troy University
Bachelor of Science - Commerce and Business Administration, Marketing, Sales, Service Marketing
The University of Alabama, Culverhouse College of Business
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